Ad Sales Account Manager, Adapt

Amazon Ads is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including Twitch and Prime Video ADs—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self‑service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. We start with the customer and work backwards in everything we do, including advertising.

Amazon Adapt is a program designed to offer coverage solutions for business gaps that may occur due to extended leave (parental, medical) and unexpected account transitions. Amazon Adapt deploys highly skilled, hyper‑agile talent that ensures customers can continue to invest in their partnerships with Amazon Advertising, uninterrupted. The program ensures that the high bar for customer service, strategic partnership, and revenue attainment is maintained during these coverage gaps.

Key Job Responsibilities

• Deliver revenue while managing complex advertiser goals and problems to drive revenue.
• Grow existing client revenues that may expand regionally.
• Become an expert on Amazon solutions and adapt recommendations based on advertiser needs.
• Solve ambiguous problems and identify and mitigate risks before they become roadblocks.
• Leverage mastery of media and communications to develop annual brand plans and campaign media plans.
• Create and/or identify new insights based on multiple first‑party and third‑party research.
• Educate customers based on customized insights.
• Provide in‑depth data analysis to develop actionable insights and recommendations for future campaigns.
• Client‑facing role requiring up to 20% domestic travel as needed or 1x per month on average. Global travel may be required up to 2 times annually.

A Day in the Life

As a Sales Account Manager on the Adapt team, you will work with internal customers to create and execute advertising strategies while driving incremental revenue. You will rotate across teams and verticals to cover open books of business due to leaves of absence and use your experience and knowledge in an array of work scenarios to drive value for internal stakeholders and clients. You will consult the client to define goals and work backwards to develop a curated advertising strategy to achieve it. You use complex, data‑driven insights to enrich advertisers’ understanding of their campaigns, objectives, and even business. Internally you work closely with Sales, Creative, Product, and other internal partner teams to drive advertiser success.

About the Team

Amazon Adapt is a program designed to offer coverage solutions for business gaps which may occur due to extended leave (parental, medical) and unexpected account transitions or gaps in business needs. Amazon Adapt deploys highly skilled, hyper‑agile talent that ensures customers can continue to invest in their partnerships with Amazon Advertising, uninterrupted. The program ensures that the high bar for customer service, strategic partnership, and revenue attainment is maintained during these coverage gaps.

Learn more about the Adapt team by hearing from our leaders here –

Basic Qualifications

• Bachelor's degree in Business, Economics, Marketing, Advertising, Statistics, Engineering or related field.
• Experience in a client‑facing role including but not limited to digital marketing, analytics or equivalent.
• Experience in account management, brand management, performance marketing, digital marketing, sales or consulting.
• Experience in a customer‑facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• Experience leading process improvements.
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network and experience working with customers with a passion for delivering exceptional service.
• Experience in the advertising, media or agency landscape, and proven track record of reaching and exceeding sales revenue goals via new and existing business.
• Experience with program management spanning planning, execution and project delivery.
• Speak, write, and read fluently in English and Spanish.

Preferred Qualifications

• Experience closing sales and generating revenue.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience managing and measuring marketing performance in various channels.
• Experience in e‑commerce (sales or marketing).
• Speak, write, and read fluently in English, Spanish, and Portuguese.

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