Platform Sr Specialist, Servicenow Developer (Xico) (Valle de Chalco Solidaridad)

Overview

KTSA – KPMG Technology Services Americas is a Service Delivery Center of KPMG US with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver technology, consulting, and corporate support services to KPMG US and its clients.

Role

The Junior ServiceNow Developer contributes to the implementation of platform capabilities under guidance, applying standard development patterns, security controls, and governance practices to ensure scalable and maintainable solutions. Working within an agile delivery model, this role supports continuous improvement initiatives by translating defined requirements into functional ServiceNow configurations and scripts.

Responsibilities

• Configure scoped applications and core platform features following best‑practice patterns, security controls, and governance standards.
• Build and maintain integrations with enterprise systems using REST/SOAP APIs, MID Server, and IntegrationHub spokes, ensuring secure and reliable data exchange.
• Develop automation and orchestration solutions such as flows, workflows, business rules, script includes, UI policies, and catalog items to improve operational efficiency and user experience.
• Create and maintain technical documentation, including solution designs, build notes, update sets, integration specifications, and deployment or runbooks.
• Provide post‑deployment support by troubleshooting issues, performing root‑cause analysis, and implementing enhancements based on user feedback.
• Maintain code quality through peer reviews, adherence to ServiceNow SDLC practices, and alignment with release and deployment standards.
• Collaborate with senior developers, architects, and stakeholders to translate requirements into implementable user stories and delivery estimates.
• Contribute to continuous improvement initiatives and knowledge sharing across the ServiceNow platform team.
• Research and evaluate emerging ServiceNow capabilities (e.g., Virtual Agent, AI Search, Now Assist) where applicable and support recommendations to technical and non‑technical stakeholders.
• Act with integrity and professionalism to support a respectful, collaborative, and inclusive work environment.

Qualifications

• 1 to 3 years of relevant experience in ServiceNow development or platform configuration.
• ServiceNow Platform Development Fundamentals.
• Experience with Business Rules, Script Includes, Client Scripts, UI Policies, Service Catalog Development, Flow Designer, and basic automation.
• REST/SOAP integrations (basic patterns).
• IntegrationHub and MID Server (working knowledge).
• ServiceNow CSA Certification; additional ServiceNow certifications (Implementation Specialist, Micro‑Certs) a plus.
• Agile/Scrum delivery practices.
• Technical documentation skills.
• Strong problem‑solving and troubleshooting abilities.
• Effective stakeholder communication and collaboration.
• Continuous learning and adaptability.

Benefits

• Extended maternity, paternity, and adoption leaves.
• Extended marriage leave and daycare support.
• Learning opportunities, training, and certification programs.
• Wellness and Employee Assistance Programs (EAP).
• Comprehensive medical plan, life insurance, car insurance, and funeral assistance.

Equal Employment Opportunity

At KTSA, we celebrate and support everyone's individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands and can discuss specific requirements and adaptable working arrangements. We do not require a certificate of non‑pregnancy or HIV in order to participate in any of our processes.