Dynatrace Admin (Guerrero)

Responsibilities

• Maintain the Zurich North America's Dynatrace Environment to Zurich Best Practices and Standards.
• Build and configure new monitoring capabilities utilizing the Dynatrace platform.
• Work on developing and innovating best practices and processes used for supporting the Dynatrace platform.
• Assist with building out the knowledge base and documentation related to the Dynatrace platform at Zurich North America.
• Technically sound in admin and operational activities of Dynatrace Platform.
• Responsible for working with users and customers to document and strategize for process improvements.

Qualifications

• At least 4 years’ experience in working with development/Operations team.
• Hands‑on knowledge on Dynatrace, Splunk and good knowledge on any other monitoring tools. Report creation, problem and alert customization and automation.
• Good working knowledge in Dynatrace integration with tools like ServiceNow.
• Good knowledge in alert monitoring, perform health checks, troubleshooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles.
• Good understanding of SDLC, CI/CD, and building deployment pipelines on the cloud.
• Knowledge of Windows and Linux OS, infrastructure and platform management, networking, AWS, IT troubleshooting, automation, microservices, Advanced AI Ops implementation, and data analytical skills would be a value add.
• Experience in tools such as JIRA, Confluence, ServiceNow, other monitoring tools etc.
• Database knowledge preferred.
• Versátil with working hours based on the service requirement.
• Excellent communication (written and spoken) skills.
• Demonstrates good active listening skills with an ability to interpret customers' communications, to understand the gist of the problem.
• Dynatrace Certified Associate is required.
• Dynatrace Professional Certification is a plus.

Benefits

• Competitive benefits and salary package.
• Ongoing support and funding with