Workday Services Hcm Consultant (Xico) (Tejupilco de Hidalgo)

Responsibilities

Diagnose and resolve HCM issues raised by the business.

• Support data requests and maintenance including rescind, correct and EIBs
• Provide guidance to our team of Analysts when troubleshooting complex issues
• Provide functional expertise and guidance to our People Teams
• Accountable for maintaining up-to-date process documentation
• Safeguard integral standards and principles against competing requests and priorities
• Participate in testing activities as required
• Provide creative solutioning for enhancements to our Workday deployment
• Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends

Qualifications

• Four years of Workday experience across Workday HCM including absence, time tracking, recruitment and talent, preferably in a global organisation
• Ability to identify opportunities to extend Workday usage to meet business requirements
• Strong communication skills
• Takes ownership of queries and successfully resolves them
• Experience of using ServiceNow or similar service management software
• Effective team player and experience of working with others to achieve a common goal
• Excellent organisational skills, attention to detail and confident communicator across all mediums
• Ability to deliver to deadlines and prioritise effectively
• Experience of improving ways of working and processes
• Knowledge and experience of cross‑functional working on both HR and finance processes (an advantage)
• Advanced English fluency

Reporting & Scope

Reporting to the Workday Services Product Manager, the role delivers high‑quality advice and support across Workday HCM. The responsibilities include diagnosing issues, creating and maintaining organizations & structures, and configuring across Core HR, Absence, Compensation and Organisations.