IT System Engineer

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: Configuration Management Systems Engineer, Windows Endpoint Patching

Summary

JLL Technologies seeks an experienced Intune Administrative with a Config Management background to join our Global Configuration Management team within the Digital Workspace Services group. This full‑time position, based in our Mexico Center of Excellence (COE), will support a global environment of approximately 60,000 Windows workstations, including about 600 AWS Workspace virtual environments. This role is responsible for the system administration of our Windows endpoints, with a primary focus on lifecycle management, security, and configuration. The ideal candidate will be a forward‑thinking professional adept at troubleshooting complex issues, driving process improvements, and collaborating with global teams.

Key Responsibilities

• In-depth experience with Intune Administration with SCCM/ MECM CB knowledge
• Strong understanding, analysis and resolving issues using Intune logs and MECM logs(client/server)
• Define, implement, and manage policies using Microsoft Intune and Group Policy (GPO).
• Monitor and troubleshoot the Windows update process, both from the Microsoft Intune, MECM and the endpoint devices.
• Monitor and troubleshoot the application and OS deployment/Autopilot, both from the Microsoft Intune, MECM and the endpoint devices
• Collaborate with the security team to monitor and remediate critical vulnerabilities (CVEs), including researching threats, developing action plans, and implementing solutions.
• Act as a senior escalation point for complex endpoint issues, coordinating with internal support teams and external vendors to ensure timely resolution.
• Provide input into process improvements and the future direction of endpoint management technologies.
• Vendor management: Open escalation tickets, schedule meetings as need / participate in regular meetings to highlight issues/challenges.
• Stay current with emerging technologies and leverage Artificial Intelligence (AI) where applicable to enhance efficiency and security.
• Develop and maintain internal documentation, including Knowledge Base articles, environment diagrams, and standard operating procedures.
• Participate in a global, follow-the-sun support model to address critical system issues and perform scheduled maintenance.

Required Qualifications

• Expertise in Intune Administration and maintaining MECM CB management lifecycle.
• Experience in configuring and maintaining Autopilot using ESP, group tags, etc.
• Experience troubleshooting Windows Update, application and Windows 11 issues, including proficiency with MCM, Intune, and Windows log files, from both tenant consoles and endpoint devices.
• Good Knowledge in scripting with PowerShell to automate tasks and implement solutions.
• Experience with virtual desktop environments (e.g., AWS Workspaces, Appstream, AVD and W365).
• Experience and proficiency with AI chat tools such as ChatGPT, Claude, and similar platforms.
• Experience with reporting and analytics, including running reports within Intune and using tools like Power BI to visualize data.
• Demonstrated experience with patch testing and application testing methodologies.
• Ability to support the Americas region time zone and adhere to the Americas working days and holiday schedule.
• Excellent technical, analytical, and problem-solving skills with the ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong communication skills for effective collaboration with global teams.
• A reliable, self‑motivated, and disciplined work ethic.

Preferred Qualifications

• Knowledge of and experience with Microsoft Graph API.
• Experience of administration with virtual desktop environments (e.g., AWS Workspaces, Appstream, AVD and W365).
• Experience using AI Assistants to improve efficiency and simplify day-to-day tasks is preferred.
• Knowledge and use of AI Agents (Agentic AI), particularly for device management tasks, a plus.
• Previous experience of communicating directly with Executive Leadership.
• Prior experience working within a global, distributed team structure.

Location

On-site –Ciudad de Mexico,MEX

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Jones Lang LaSalle (“JLL”) está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad.