Senior Operations Manager

Foundever MEXICO is looking for a Senior Operations Manager

Requirements:

• Tenure: Minimum 1 year as Ops Manager or similar roles
• English Level: C1 (90%).
• Specific knowledge or skills required:
• Ability to lead leaders.
• People management.
• Client management.
• Formal Education/Experience: Higher education completed and 1 year of experience in a manager role.
• Availability to work ONSITE either at Site Chapultepec or Tlalnepantla

Competencies to evaluate

• Customer Focus (Internal/External).
• Financial Acumen.
• Strategic Thinking.
• Planning.
• Analysis.

Responsibilities:

• To manage the relationship with the client to achieve goals and comply with the SLA.
• To maintain and control the financial health of the account.
• To manage defined support services including planning, development, implementation, and maintenance for the account.
• To facilitate collaborators daily activities in order to become more effective and efficient.
• To ascertain potential future business growth/decline and pertinent resource needs, thorough analysis of statistical/historical trends, client communication and industry awareness.
• To support staff and drive performance accordingly with their needs.
• To sustain and grow business partnerships with clients by offering proactive solutions.