Client Service Officer (Azcapotzalco)

Client Services Support Position

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Purpose role

Develop required product and customer journey knowledge to support end to end resolution of customer enquiries.

Principal accountabilities

• Support customers through difficult situations such as challenging inquiries/complaints utilising negotiation skills while following guidelines in an effort to satisfy the customer.
• Think laterally beyond procedures to resolve issues ensuring service TATs are met, leading to better customer relationship.

Requirements

• Strong analytical, problem‑solving and technical skills.
• Proven ability to deliver creative and versatile customer solutions.
• Excellent time‑management, planning and organization skills; ability to manage and resolve/complete multiple competing priorities, projects, and inquiries.
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.

Experience

• Bachelor’s degree in business, related field or equivalent work experience.
• Experience with, or knowledge of, local regulatory requirements related to Anti‑Money Laundering and/or Sanctions Compliance preferred.
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels.
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
• Knowledge of industry standards related to all Cash Management products and services preferred.
• Excellent Microsoft Word, Outlook, and Excel experience required.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well‑being, balance and care.