Performance Analyst (Xico)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

ICS - Strategic Planning - BI - Performance Analyst. As a data scientist in Amex you will work on cutting edge science and technology around deep learning, data science, NLP, and cloud technologies. The team works on challenging research problems in domains such as acquisition and marketing services, field force performance, customer performance, spend analysis, and many more. The key goal is to progress the state of the art in science and develop products to solve business problems.

Responsibilities

• Drive billing, revenue growth and profitability through advanced analytical techniques
• Maximize business returns by institutionalizing efficient and accurate models
• Help in the creation of the omnichannel platform to share the necessary tools to effectively communicate insights to stakeholders
• Create strategies to maintain competitiveness through tools and technology
• Ideate and contribute to innovations to help solve business problems
• Data integration to business
• Reporting & analytics
• Analyze large amounts of data to derive business insights and create innovative solutions
• Development of recommendations and reporting to enable consultative support to the leadership team
• Read, understand papers in AI and ML and use the concepts to come up with novel ideas
• Ensuring data quality, accuracy, and completeness

Minimum Qualifications

• Proven analytical skills, including ability to consolidate and transform large amounts of data from different sources into insights and executive BI solutions and reports
• Passion, energy, personal accountability, and a desire to learn and grow as a leader
• High level of integrity when handling confidential information
• Demonstrated ability to learn quickly with a willingness to continuously improve
• Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities
• Ability to work well under pressure, adapt to changing circumstances, and make decisions quickly and effectively
• Strong communication and interpersonal skills
• Ability to learn quickly and work independently
• Good programming skills is a must
• Excellent problem formulation and solving skills
• Tableau & Excel expert

Preferred Qualifications

• SQL (SQL server, PostgreSQL, MySQL)
• Python (PySpark, pandas)
• Tableau Prep, R, Python (matplotlib, bokeh, scikit-learn, tensorflow, Jupyter)
• Resilient
• Proven track record of driving results in a fast-paced, multi-dimensional environment
• Strong project management skills
• Ability to create clarity in ambiguous situations
• Strong verbal and written communication skills
• Systems Engineering, Mathematics, Econometrics, Statistics, Data Science, Economics, Management

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to general on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities