SAP Client Delivery Manager
NTT DATA, Inc.
We are currently seeking a SAP Client Delivery Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
ABOUT THE TEAM
SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s PaaS and SaaS cloud and on-premise customers.
We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings (like SuccessFactors) and on‑premise. The service portfolio includes infrastructure services and Application Managed Services like Managed Data, Testing and Security.
We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lower total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.
THE ROLE
The CDM is the voice of the client within SAP and recognized as the main contact and escalation point for all questions and issues with regards to the ECS engagement.
The Customer Delivery Manager (CDM) is the personal point of contact for all ECS customers, managing and coordinating all account activities with internal stakeholders and customers. The CDM cooperates closely with the Technical Service Managers (TSM) and the Project Lead (PL) during larger customer projects. The CDM builds a solid customer relationship and acts as a trusted advisor to the customer.
The CDM ensures that SAP HANA Enterprise Cloud customers receive the best possible service by focusing on customer satisfaction, contract adherence and profitability. He/She is responsible for ensuring contractually agreed services are being rendered and that change requests are processed in a timely manner.
The CDM cooperates closely with the customers’ IT department and business stakeholders, cooperatively planning and coordinating service requests. Also he is in contact with the Management / C-Level and acts as trusted advisor who grows the business by driving the client’s digital transformation and generating higher customer value. The CDM shares monthly / quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP HANA Enterprise Cloud that increase the business value for the customer.
Day to Day Job Duties (what this person will do on a daily/weekly basis)
- Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
- Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
- Perform administrative tasks required to manage the engagement (staffing, reporting & controlling).
- Manage proactive delivery of service plans and reactive support requests
- Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
- Drive transformation and onboarding towards SAP Cloud Solutions
- Drives end‑to‑end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
- Achieve customer reference collateral and customer satisfaction responses
- Deliver best through proactive mindset and de‑escalate critical customer situations
- Protect and grow engagement scope and manage commercial change requests
- Participate in team‑internal knowledge sharing and coach other team members
Basic Qualifications (what are the skills required to this job with minimum years of experience on each)
- Minimum 6+ years of experience in project management or SAP Operations
- Minimum 6+ years of experience in a customer-facing role
- Minimum 8 to 10 years of experience in service management capacity managing multiple clients.
- Experienced in the area of IT service providers and managing outsourcing engagements.
- SAP Basis, technology and/or functional knowledge are very important.
- Technical infrastructure know‑how and technical understanding of virtualized system landscapes is critical for this role.
- Strong ability to translate between technical and non‑technical audience with confidence
- Strong engagement management, relationship building and de‑escalation skills
- Excellent presentation, communication and moderator skills
- High competency in multi‑tasking and ability to manage multiple engagements in parallel
- Accustomed to working in an international and global virtual matrix organization
- Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes
- High proficiency in English. Additional languages are a big plus
Travel : This position requires someone to travel 20% to work from client locations.
Degree : Bachelor's degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field
Nice to Have (But not a must)
- Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.
- Certification in project management methodology (e.g. PMP) is beneficial.
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .
Job Segment: SAP, Cloud, ERP, Project Manager, Computer Science, Technology
#J-18808-Ljbffr- ...Link-Worldwide is seeking a SAP FICO Business Analyst in Mexico, focusing on the Insurance industry. You will configure FI/CO modules and manage related processes, ensuring compliance and efficiency. The ideal candidate should have 5–8 years of experience, SAP FICO...SAP
- ...SAP FICO Business Analyst We are looking for a SAP FICO with experience in Insurance domain, to work with one of our top customers... ...FI/CO modules; specifically GL, including closing processes, management of different books, company base configuration, VAT and...SAP
- ...Worldwide is seeking a skilled professional in Mexico for a role centered on maintaining and developing the internal SAP system. Responsibilities include managing incident and problem resolutions, writing technical documentation, and customizing SAP functionalities. Ideal...SAP
- ...experienced EWM ABAP Senior Consultant to design and implement SAP EWM solutions. This role offers the flexibility of remote or hybrid... ...work with cross-functional teams to ensure excellence in SAP delivery and optimize solutions. Join a dynamic team and contribute to impactful...SAPRemotoTrabajo híbrido
- ...Worldwide is seeking an experienced EWM ABAP Senior Consultant to provide high-quality development and consulting within SAP Extended Warehouse Management (EWM) environments. The role involves designing and optimizing SAP solutions based on business requirements. The...SAPContratoRemotoTrabajo híbrido
- ...thousands of people every day? Our client, a Florida based digital... ...will develop and drive the delivery of innovative marketing strategies... ...Client Relationship Management Cultivate and maintain strong... ...sector Project Management Manage multiple senior living client...TemporalTiempo completoTrabajar en la oficinaRemotoTrabajo híbrido
- ...Link-Worldwide is looking for an experienced SAP ABAP Developer to design, develop, and enhance SAP applications focused on ABAP-based... ...emphasizes collaboration with IT Architects and Development Managers, requiring knowledge of SAP modules and proficiency in object-oriented...SAP
- ...IBM in Mexico is seeking an Application Developer specializing in SAP ABAP HANA. In this role, you'll design, develop, and support application solutions while working in one of our Client Innovation Centers. This position focuses on enhancing client success through innovative...SAPTrabajo híbrido
- ...Worldwide en México, Jalisco, busca un(a) Desarrollador(a) RPG / AS400 con experiencia amplia en desarrollo ABAP y conocimientos en módulos SAP HXM (SSFF, EC Payroll, time tracking). El candidato ideal debe tener un nivel de inglés avanzado y al menos 3 años de experiencia en...SAP
- ...Link-Worldwide in Mexico seeks a Senior ABAP Joule Developer to design and optimize cloud-enabled SAP solutions. The role involves developing scalable features and enhancing performance in a hybrid work model. The ideal candidate will have over 5 years of experience...SAPTrabajo híbrido
- ...Link-Worldwide, ubicada en México, Jalisco, busca un Desarrollador SAP S/4HANA ABAP. Este profesional será responsable de desarrollar y mantener aplicaciones SAP en ABAP y debe contar con 3+ años de experiencia en el área. Se valorarán conocimientos en BAP orientado...SAP
- ...Link-Worldwide is seeking a Cloud Systems Developer in Mexico, Jalisco. This role focuses on SAP solutions using ABAP while integrating modern cloud practices and DevOps workflows. Ideal candidates will have extensive SAP ABAP experience, understanding of cloud technologies...SAPTrabajo híbrido
- ...ABOUT THE ROLE As SAP FI/CO consultant, to cover from design to deployment across the project phases. Ensuring integration between... ...diverse / distributed teams. Exposure to Run SAP (Solution Manager) methodologies. Experience of various Estimation Techniques...SAPTrabajar en la oficinaTrabajo por turnos
- ...Link-Worldwide is hiring a SAP ABAP Developer to collaborate with SAP Functional implementation teams. You will develop reports and workflows and support integration, testing, and issue resolution. The ideal candidate should have 3-5 years of SAP development experience...SAP
- ...end-to-end procurement, order management, and supply chain planning systems... ...industry best IT solutions on SAP platforms. As a member of this... ..., adaptable, and able to manage constant changes of direction... ...collaborative relationships with clients, peers, and other key partners...SAP
$43,000 - $45,000
...STO CONSULTING, somos una empresa consultora de IT, nos encontramos buscando un Consultor SAP FI, para laborar de manera presencial, el salario es por Honorarios. ~4+ años de experiencia como SAP FI en el sector Gobierno ~ Mínimo 2 implementaciones completas ~ Experiencia...SAPTiempo completo- ...Link-Worldwide busca un(a) Desarrollador(a) RPG/AS400 en Jalisco con experiencia en desarrollo ABAP y módulos SAP HXM. La responsabilidad principal es diseñar soluciones que alineen la tecnología con las necesidades comerciales. El puesto requiere título en Sistemas...SAP
$42,000 - $50,000
...suministro, con un sueldo de $42,000 a $50,000 mensuales. Requiere licenciatura en Negocios o Ingeniería Industrial y manejo avanzado de SAP. Las responsabilidades incluyen asegurar el suministro, controlar el stock, y coordinar actividades de la cadena de suministro. Se...SAPTiempo completo- ..., translating business needs into technical specifications, and coordinating with programmers. Ideal candidates possess extensive SAP ERP knowledge, particularly in Sales & Distribution, and experience in ABAP. Enjoy flexible working hours and continuous professional...SAPRemotoHorario flexible
- ...Link-Worldwide en Jalisco busca un Consultor SAP para proyectos en FOXCONN GDL. Este rol incluye implementar y optimizar soluciones SAP, analizar y configurar sistemas informáticos. Se requiere experiencia en SAP ABAP para desarrollar aplicaciones específicas y colaborar...SAP
- Link-Worldwide en México busca un desarrollador con sólida experiencia en programación ABAP y ERP S4/Hana. Este puesto requiere un enfoque en el desarrollo de objetos, tecnologías de integración y un ambiente laboral estable. Ofrecemos un salario de $70,000.00 al mes...SAPEmpleo permanenteLunes a viernes
- ...Desarrollador SAP S/4HANA ABAP adlytics GmbH busca un Desarrollador SAP S/4HANA ABAP para unirse a su equipo en Guadalajara. Buscamos un profesional con experiencia de al menos 4 años en SAP ABAP y habilidades en SAP S/4HANA, junto con un nivel de inglés intermedio...SAPTrabajar en la oficinaDesde casaTrabajo híbrido
- ...Infosys is seeking a SAP SD Consultant This position is a key player in the consulting... ...consulting solutions that enable our clients to meet the changing needs of the global... ...Strong in-depth experience in sales order, delivery, billing, pricing, SD account assignment...SAPTrabajar en la oficinaTrabajo híbrido
- ...technical consulting services within SAP Extended Warehouse Management (EWM) environments. This role... ...capabilities and ensuring excellence in delivery for our clients. This position requires a... ...efficient SAP solutions. Building strong client relationships and supporting...SAPRemotoTrabajo híbrido
- ...Link-Worldwide en Jalisco está buscando un Desarrollador SAP S/4HANA ABAP con mínimo 4 años de experiencia en desarrollo SAP ABAP y conocimientos en BAP Orientado a Objetos, CDS Views y servicios de integración. Se requiere nivel de inglés intermedio o avanzado. Ofrecemos...SAPTrabajar en la oficina
- ...Link-Worldwide busca un Desarrollador SAP S/4HANA ABAP para su equipo en Guadalajara. El candidato ideal debe tener mínimo 4 años de experiencia en SAP ABAP y habilidades en SAP S/4HANA, además de un nivel intermedio o avanzado de inglés. Las responsabilidades incluyen...SAPTrabajar en la oficinaDesde casaTrabajo híbrido
- ...work! Role Overview As an S/4HANA Extended Warehouse Management Consultant (SAP EWM), you will be part of a wider SAP S/4HANA IT team that... ...Services). Exposure to testing tools. Jira and Solution Manager for handling Change Management process as a User. Data...SAPPrácticaTrabajar en la oficinaTrabajo híbrido3 días a la semana
- ...Consultor SAP - FOXCONN GDL En FOXCONN GDL buscamos un Consultor SAP con experiencia en desarrollo y optimización de soluciones SAP. Tu rol será crucial para implementar, personalizar y optimizar soluciones del software SAP, así como para analizar, diseñar y configurar...SAP
- ...SAP PP and QM Consultant We are currently seeking a SAP PP and QM Consultant to join... ...: Sales and Distribution, Materials Management, Finance, Plant Maintenance, Business Intelligence... ...and teams. Able to successfully manage core responsibilities independently or with...SAP
- ...operación relacionada con la asignación de unidades y operadores. Se requiere experiencia de 2 a 3 años en el sector logístico y dominio de SAP. Se ofrecen beneficios como sueldo base y bono mensual, prestaciones y seguro de vida. El candidato deberá manejar personal, tener...SAP
¿Desea recibir más vacantes?
Suscríbase y reciba vacantes similares a SAP Client Delivery Manager. ¡Sea el primero en aplicar!


