Delivery Area Manager, Last Mile Operations (Xico)

Job Overview

Amazon is looking for high‑potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most customer‑centric company on earth. You will have your leadership capacity stretched to its full potential, as a front‑line leader you will invest in others and develop a people‑focused leadership style while mastering the tools, processes, and operations that have created the most customer‑centric company on Earth.

Key Responsibilities

• Day‑to‑day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders directly to customers.
• Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• Ensuring a safe workplace, properly trained people, and addressing their needs so they can focus on their jobs.
• Lead change at internet speed; innovation has made us the global company that we are today.
• Route shipments within the Amazon Logistics coverage area.
• Support and assign job duties to process assistants.
• Adapt to sudden changes and growth according to operational necessities.
• Track & monitor sorting operation and driver’s dispatch.
• Review the operational forecast and determine productivity requirements for sort operation, managing a team group to meet all building’s goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers.
• Proactively identify and lead process improvement initiatives and Lean tools.

Qualifications

• Completed Bachelor Degree.
• English Fluency (C1+).
• 5+ years of general experience.
• 3+ years as People Manager.
• Ability to work a flexible schedule/shift, including weekends, nights, and/or holidays.
• Solid experience using Lean Manufacturing concepts/processes.
• 3+ years of performance metrics, process improvement or lean techniques experience.
• MBA or related educational background.
• Previous experience in last mile companies.

Working Conditions

This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and ability to work overtime both in peak season and as needed.