Commercial Technical Advisor (H/F) (Xico)

Overview

It\'s fun to work in a company where people truly believe in what they\'re doing. Since being founded, Black Line has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS company, we understand that bringing in new ideas and innovative technology is mission critical. At Black Line we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Role

The Principal Implementation Consultant is responsible for implementing the company\'s software products with its customers. The role drives and manages all project phases and milestones to completion within budget, scope, schedule, and customer satisfaction. It manages a diverse portfolio and delivers large-scale implementation projects of multiple, concurrent, complex or enterprise-level projects with little supervision. The role mentors and advises less experienced ICs/Senior ICs on Black Line implementation processes and procedures and provides advisement on industry best practices for use in the configuration of the Black Line suite of products. It creates and maintains documentation throughout the implementation, including management of project budget, data requirements, project timelines, issue trackers and risk mitigation plans.

Responsibilities

• Collaborates with all key stakeholders regarding project progress and next steps in real time.
• Provides training and guidance to customers throughout the project.
• Collaborates and contributes to team goals and successes, including development of new processes, partnering cross‑org to assist with product development, identifying implementation process improvements, and delivering training across the teams and subject matter expertise.
• Elicits, documents, interprets and translates client business requirements to be used for application configuration and project delivery.
• Assesses, troubleshoots, and tests Black Line products during the implementation cycle.

Qualifications

• Bachelor\'s degree or equivalent work experience.
• Previous project management experience in a revenue-driven environment (e.g., time and materials billing).
• Demonstrated successful completion of multiple, complex enterprise-level client implementation projects.
• Proven ability to balance multiple projects and manage details effectively.
• Experience in SaaS industry and/or software, including installation, configuration, troubleshooting, and support.
• Experience with large-scale ERP systems including SAP and Oracle.
• Advanced knowledge/experience in accounting, audits, financial services, software technology, SaaS industry or related areas.
• PMP certification.

About Black Line and Workplace

A technology-based company with a sense of adventure and a vision for the future. Black Line offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or similar laws. Black Line recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.