Medical Appointment Setter, $21,200 Monthly (Tijuana)

Position Overview

The Wellness Call Center Representative/Appointment Setter is responsible for handling high-volume inbound and outbound patient calls as part of our Annual Wellness Program. In this role, you will be the key point of contact, scheduling tele‑video and in‑home clinician visits while effectively explaining the benefits of the program.

Requirements

• Minimum of 1 year of call center experience
• Fluent in both English and Spanish (B2)
• Experience with customer service software, CRMs, and Microsoft Office (Excel, Word, Outlook)
• Valid Mexican identification and documents

Work Schedule

Monday to Friday, 8:00 AM to 5:40 PM

Benefits

• Legal Benefits: Year-end bonus (Aguinaldo), Profit sharing (Utilidades), Paid vacation, Vacation premium, Bereavement fund, Paternity leave, Marriage leave, Weekly payroll via electronic deposit with Banco Santander
• Additional Perks: Paid training (with bonuses), Productivity bonuses, Referral bonuses, Extra paid days off, Private medical insurance (for you and your family), Federal Housing Credit Program (INFONAVIT/FONACOT), Health services (IMSS), Savings fund & voluntary savings plan, Rewards and recognition program, Career growth opportunities, Employee discounts on tuition with local universities, Discounts with local businesses, Convenient location accessible via public transportation

Education Level & Primary Activity

Basic education; Customer service

Location

On-site in Tijuana (must reside in Tijuana, Rosarito, or Tecate)