Service Delivery Manager

Job Req Number: 128160
Time Type: Full Time

Technical Service Delivery Manager

The Technical Service Delivery Manager is responsible for ensuring the successful delivery and continuous improvement of IT services and solutions for Lead Logistics (4PL/LLP) customers. The role acts as a key bridge between customers, business stakeholders, and IT teams, supporting customer onboarding, migrations, implementations, and business-critical solutions. It combines service delivery and stakeholder management with technical coordination, requirements analysis, solution validation, and project management in a global environment.

Tasks and Responsibilities

• Manage and coordinate IT service delivery activities across geographically distributed teams.
• Act as the main IT counterpart for customers and business stakeholders during implementations and service transitions.
• Coordinate customer onboarding, migrations, enhancements, and implementations from planning through go-live.
• Review Business Requirement Documents (BRDs), functional specifications, and solution designs, translating business needs into technical deliverables.
• Lead technical discussions, requirement clarification sessions, and solution validation workshops.
• Coordinate multiple technical teams and ensure alignment on priorities, resources, capacity, and project requirements.
• Assess technical dependencies, integration requirements, risks, and potential impacts.
• Support issue resolution and escalation management during project and operational phases.
• Monitor progress, KPIs, risks, and delivery performance and communicate updates to senior management.
• Act as Project or Programme Manager for selected initiatives and support Service Owner and IT governance activities.
• Build strong relationships with customers, business stakeholders, and internal IT teams, particularly within the US region.

Education and Skills

• Degree in Information Technology, Engineering, Logistics, Transportation, Supply Chain Management, or equivalent professional experience.
• Strong knowledge of Supply Chain, Transportation and 3PL/4PL/LLP business processes.
• Strong understanding of Transport Management Systems (TMS) and related logistics processes.
• Knowledge of system integrations, including EDI, APIs, XML, message formats, and data mapping.
• Ability to understand and challenge BRDs, functional specifications, and technical solution designs.
• Strong project management, service delivery, process improvement, and resource management skills.
• Excellent communication, presentation, stakeholder management, and interpersonal skills.
• Ability to work autonomously in a fast-paced, multicultural, and international environment.
• Fluent English, written and spoken; additional languages are an advantage.
• Project Management, Agile, or Service Management certifications are desirable.

Minimum Work Experience

• Minimum 10 years of relevant professional experience in Service Delivery, Technical Delivery, Customer Implementation, or similar roles.
• Demonstrated experience leading customer-facing implementation, migration, or onboarding projects.
• Proven experience delivering digital or IT solutions within Logistics, Transportation, Supply Chain, or Lead Logistics environments.
• Previous experience coordinating technical teams and working with both business and IT stakeholders.
• Hands-on exposure to TMS environments and system integration concepts.
• Experience working within large, global organizations and collaborating with geographically distributed teams.

DSV – Global transport and logistics

Trabajar en DSV significa jugar en una liga diferente.

Como líder mundial en transporte y logística, hemos recorrido un extraordinario camino de crecimiento. Crezcamos juntos mientras seguimos innovando, digitalizando y consolidando nuestros logros.

Con cerca de 150.000 empleados en más de 90 países, trabajamos a diario para ofrecer servicios de calidad, satisfacer las necesidades de nuestros clientes y ayudarles a alcanzar sus objetivos. Sabemos que la mejor manera de lograrlo es incorporando nuevos talentos, nuevas perspectivas y personas ambiciosas como tú.

En DSV, el rendimiento está en nuestro ADN. No solo trabajamos, sino que nuestro objetivo es dar forma al futuro de la logística. Esta ambición impulsa un entorno dinámico basado en la colaboración con equipos de primer nivel, la responsabilidad y la acción. Valoramos la inclusión, aceptamos diferentes culturas y respetamos la dignidad y los derechos de cada persona. Si quieres generar un impacto positivo, contar con la confianza de los clientes y desarrollar tu carrera profesional en una empresa con visión de futuro, este es el lugar ideal.

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