Full Time Program Coordinator (Xico)

Overview

Senior Program Manager | México. We are seeking a Senior Program Manager to lead a high-impact global transformation initiative focused on optimizing and scaling a large enterprise marketplace operation. This role will oversee a distributed team across multiple regions and drive the implementation of AI-powered automation solutions to significantly improve operational efficiency and accelerate business outcomes.

The ideal candidate will bring strong experience leading global programs, managing cross-functional stakeholders, and delivering large-scale transformation initiatives within cloud, SaaS, or enterprise technology environments.

Responsibilities

• Program Governance & Delivery: Lead the overall execution, governance, and optimization of a global marketplace operations program.
• Drive a phased, data-driven transformation strategy across US, EMEA, and APAC regions.
• Ensure successful delivery of program milestones, timelines, and business objectives.
• Global Operations Leadership: Oversee an 18-person cross-functional team distributed across multiple regions.
• Manage the transition of operational functions across global delivery hubs.
• Coordinate activities related to onboarding, solution validation, and catalog management.
• AI Transformation & Automation: Lead the deployment and adoption of AI-driven automation solutions.
• Partner with Architects, Data Analysts, Business Intelligence teams, and executive stakeholders.
• Drive process reengineering initiatives focused on reducing manual effort and improving operational efficiency.
• Stakeholder Management: Align priorities across Product, Engineering, Sales, Operations, and Executive Leadership.
• Act as the primary point of coordination between internal leadership teams and external partners.
• Provide executive-level reporting and strategic recommendations.
• KPI & Performance Management: Track program performance against key business objectives.
• Drive initiatives focused on improving operational efficiency and accelerating marketplace onboarding processes.
• Establish governance frameworks and reporting mechanisms to measure success.

Qualifications

• ***** years of experience managing large-scale global programs.
• Proven experience leading transformation initiatives within cloud computing, enterprise SaaS, or large operational organizations.
• Strong background in Program Management Office (PMO) leadership and governance.
• Experience managing geographically distributed teams across multiple regions.
• Expertise in Agile methodologies, process optimization, and digital transformation.
• Experience implementing automation strategies and AI-driven operational improvements.
• Excellent executive communication and stakeholder management skills.
• Strong analytical and data-driven decision-making capabilities.
• Preferred Qualifications: PMP, PgMP, or equivalent Program Management certifications.
• Experience working with general organizations across North America, EMEA, and APAC.
• Experience leading operational modernization programs involving AI, automation, or workflow transformation.
• Background in cloud platforms, marketplace ecosystems, or enterprise technology operations.

Benefits

• Major Medical Insurance
• 13% Savings Fund
• 30 Days Christmas Bonus
• 10% Grocery Vouchers
• 10% Restaurant Card
• 50% Vacation Premium

Opportunity to lead a strategic global transformation initiative with executive visibility.