Customer Support & Service management ( CSSM )

Published 04.28.2026Company : Safran Electronics & Defense Job field : Customer services and support Location : Mexicali , Baja California , Mexico Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 3 years Professional status : Administrative staff Spoken language(s) : English Fluent# 2026-172015Published 04.28.2026Job DescriptionMake offers related to Services activitiesManage the end customer relationship on support and service contract aspects (if applicable)Ensure the customer satisfactionRespond to customer requests in terms of services and supportMonitor and Ensure the profitability of the customer account and the economic performance of the contractsCoordinate the support and Customer services team (Front & Back Office) with regards to the Contracts as to ensure compliance with the contract terms and applicable rulesJob Requirementsjob Knowledge:Process improvement and lean six sigma toolsSAP proficiencyMicrosoft ExcelLeadership skills/Management skills/Personal skillsExcellent communicationAdvanced time management and analytical skillsProfessional knowledge, project management and ability to influence othersFlexibility, Determination and Persistence.Critical thinking and challenge the status quoEager and Willing to Add to Their Knowledge Base and SkillsBut what else? (advantages, specific features, etc.)Ensure the Sales Process with operators:Managing to S0 / S2 for new business to end usersPerforming the negotiation of the support contract / PSAPromote the image and services of SafranProvide Inputs to S&OP & MTPOrganize Performance review with the CustomersManage customer tickets on portal (when needed, create the ticket and assign it)Company InformationSafran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.Locate your future workplaceAve. Sierra San Agustín #2498 Col. El Porvenir CP 21185MexicaliBaja California Mexico #J-18808-Ljbffr