Technical Support Engineer, Network Automation (Guadalajara)
Link-Worldwide
We are WAY4Services, a software company specializing in payment processing and serving financial institutions worldwide. Our main product is a digital payments software platform WAY4 – a card processing system. We provide our payment software platform for banks, processors, telcos, national switches, fleets, and other companies across various regions globally.
Responsibilities
- On-call Support: Participate in scheduled shifts to provide continuous support coverage.
- Incident Management: Perform initial assessment, analysis, and resolution of client inquiries and technical issues.
- Support clients' daily operations within Way4 modules, addressing any errors or performance issues.
- Technical Consulting: Advise client stakeholders (IT Managers, Engineers, DBAs) on technical and functional aspects of Way4 products.
- Identify and reproduce reported issues/bugs in a test environment.
- Code & Kernel Analysis: Analyze Way4 core and custom code to pinpoint the root cause of errors.
- Delivery: Deliver fixes and configuration changes to clients.
- Deployment & Training: Perform Way4 software installations and provide on-site client training when required.
- Expert Consulting: Lead advanced client training sessions and consultations (upon reaching expert proficiency).
Qualifications
- Background in FinTech (Core Banking Systems, Processing Centers) or Telecommunications.
- System Administration: Unix/Linux administration skills.
- Bachelor's or Master's degree in IT, Mathematics, or Physics.
- Database Management: SQL/PL-SQL – proficiency in SQL and PL/SQL (ability to read, write, and debug code).
- QA & Support Principles: Strong knowledge of IT system maintenance and testing methodologies.
- English and Spanish: Foundational knowledge of networking protocols, including TCP/IP.
Benefits
- Career Growth: Join an established, leading payment software company where you'll have the chance to grow and increase your knowledge and responsibilities over time.
- High-quality onboarding: Hybrid Work Model – We offer a versátil hybrid schedule, allowing you to balance focused remote work with collaborative office days.
We process the data provided in your job application in accordance with the NOTICE ON THE PERSONAL DATA PROCESSING OF EMPLOYMENT CANDIDATES -
#J-18808-LjbffrVacante publicada el 2 días atrás
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