Sr. Operations Agent 1000-2000 Th-Sun

Overview

Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.

Responsibilities

• Routing Shipments-Determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment
• Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments.
• Brokerage Assistance -- Works very closely and on a regular basis with the broker\'s firm shipments coming into the United States.
• Sales Support -- Provides assistance for
• Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any
• Freight Quotes - Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers.
• Investigating client problems and/or complaints and managing to successful resolution.
• Addressing all client inquiries.
• Maintaining relationships with both internal and external customers with exceptional service.
• Other duties as assigned

Working hours

it will be Th – Sun 10am - 8pm , full-time.