Business Analyst Manager Senior - IT Marketing and Sales & E-business (Granada)

About IT in Nestlé

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward‑looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.

S/He oversees the bond between the IS/IT & business Consumers and Customers. As part of the Product Group Team, the Business Analyst Manager manages a pool of Business Analysts, overall ensuring a deep understanding of opportunities and issues facing business functions and advises on the best solutions.

S/He translates business strategies, opportunities, threats and needs into IS/IT product requirements and plays a key role within the Product Group Team to specify, test and deploy those as IS/IT solutions.

Position Snapshot

• Location: Nestlé México
• Stream: IT MSE
• Type of Contract: Permanent

Key Responsibilities

• Ensures that the Product Manager and Business Relationship Manager are supported in the development of the strategy through incremental improvement of the product.
• Secures that program development, logic, process flows and specifications are analyzed, documented and tested.
• Ensures the training materials for the Product Group area are documented.
• Oversees the delivery of training to the end users, deployment and support teams.
• Supports the analysis and resolution of solution issues as part of the third level sustain.
• Facilitates business scenarios and use cases for the product mix, including product introduction, specification and the change management required to maximize its adoption/value.
• Consults with Product Manager to define the minimum viable product (MVP) that satisfies the business need.
• Ensures that near‑term needs are assessed by using structured interview processes and consumer research methods to understand opportunities and help business establish priorities.
• Coaches, motivates and directs staff belonging to various organizations (business and IS/IT) to understand the business needs and find the best solution that will both align with the customer objectives and the IS/IT strategy.
• Accountable for the identification of security & compliance requirements, including roles, associated with the business process and responsible for their consideration in the solution design.
• Partners with business and IS/IT to elicit, analyze, translate, and document business requirements, pain points or opportunities into IS/IT requirements.
• Partners with the BRM and Product Group Manager to facilitate both strategy and innovation planning with business stakeholders.
• Consults with Product Group teams and proposes alternative solutions. Oversees the advisory on options, risks, costs versus benefits, and impact on other business processes and product priorities.
• Create the context: create alignment, lead by example, promote an open culture and our values in a sustainable way (Sustain the change).
• Select talent: recruit and onboard people and plan capabilities for the future.
• Drive performance: empower and enable people, give and receive feedback, evaluate and differentiate performance, constantly challenge the set up organization to ensure its results and effectiveness.
• Recognize achievements: give and receive recognition, reward performance.

Required Profile

• Bachelor's degree in business, information systems or related discipline, or equivalent; M.B.A. preferred.
• 10+ years of relevant experience of business analysis in a relevant functional area.
• Extensive project management experience.
• Extensive business experience in a relevant function is beneficial.
• Strong experience working in an Agile/DevOps environment using design thinking methodology.
• Experience with effective communication at different levels in the organization and in English.
• Experience working in a general environment and with virtual teams.
• Experience working with Marketing related products and teams:

1. WebCMS - Drupal, Lightnest
2. Social Media Tools: Content Creator Tools
3. Content Creation Tools: PIM, DAM, PCM
4. Advertismeent Tech: META, GTM, etc.
5. IOT: Chatbots, VR,AR, Gen AI