Learning Platforms Analyst (Miguel Hidalgo)

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we are excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you’re from, or who you love, you can always influence the people around you and make a positive impact in the world.

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Responsibilities

The objective of this role is to manage, control, and monitor the operational activities related to self‑learning platforms and the integration of new technologies. The analyst must ensure the proper functioning of the platforms, foster continuous innovation, and provide an efficient service that supports the organization’s strategic objectives, ensuring a high‑quality technological experience for the users.

Your Impact

• Platforms management
• Uploading content to the platforms
• Chatbot maintenance (maintenance and ensure new services to optimize the learning process)
• Ticket resolution and maintenance (SNOW)
• Contact with users for support
• Data quality assurance
• Updates via Monday
• Process Improvement Consulting
• User Experience Optimization
• Contact with general support team for escalating tickets to solve issues and platforms improvements

Qualifications

• Bachelor’s Degree Required
• 3-5 years of PepsiCo learning experience or related business experience
• 2-3 years of experience administrating LMS/LXP platforms (Degreed, Success Factors, Schoox, etc)
• English Level fluid conversational; desire Portuguese
• Expertise with data analysis (master data, organization, spreadsheets, lookups, formulas, hierarchies, etc.)
• Experience organizing troubleshooting requests
• Experience working with specific SLAs in the services portfolio
• Ability to engage with client groups, final users to assess Learning Platforms needs
• Ability to manage ambiguous situations, conflicting priorities and react to urgent situations
• Ability to provide strategic consultation and “hands‑on” solutions
• Very strong communication skills with the ability to communicate to several levels within the organization with concise urgency

Benefits

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self‑learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• Recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• Family benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.