Field Service Technician (Mexico) (Monterrey)

Join Our Team as a Field Service Technician

Are you driven to solve technical challenges and provide outstanding customer support? We're looking for a Field Service Technician who enjoys hands‑on technical work, supporting end users, and keeping technology running smoothly—both remotely and onsite.

Why You'll Love Working Here

• Purpose‑Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.
• Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.
• Team‑Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service‑focused culture.
• Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization.

Benefits Overview

• Savings / Monthly 13% cap
• Pantry Vouchers 9% deposited every month
• Christmas Bonus: 25 days of your daily income
• Vacations – 12 days after the first year
• Anniversary Bonus – 10 days of base salary
• Vacation Premium – 40% first year
• Major Medical Insurance covers you and your immediate family
• Life Insurance
• Quarterly Bonus
• Marriage or Bereavement Time off
• Maternity/Paternity Time off
• Ergonomic Chair
• 250 pesos monthly stipend for internet and electricity

Role Overview

• Location: On‑Site (Monterrey, Mexico)
• Schedule: 1st Shift (6:30 a‑m – 5:00 p‑m); Monday through Friday with willingness to provide weekend/holiday coverage.
• Pay Rate: 23,000 MXN per month

Your Mission as a Field Service Technician

• Provide exceptional customer support via phone, email, and onsite assistance.
• Manage daily technology operations including network, email, and software systems.
• Support macOS (including macOS Server), Windows Desktop/Server, iOS devices, Google Admin Console, and VMware environments.
• Administer and support Workgroup Manager, Open Directory, Active Directory, and Google Console.
• Install and configure desktops, servers, printers, and peripheral equipment.
• Install and troubleshoot interactive teaching technologies such as boards and projectors.
• Diagnose issues and repair or replace non‑functioning computer equipment.
• Create, maintain, and update standardized computer images.
• Maintain, upgrade, and troubleshoot networking equipment.
• Install, update, and support software and operating system patches.
• Track and maintain software license compliance.
• Support telephone system issues and coordinate repair requests when needed.
• Ensure physical security and control of all IT assets.
• Maintain accurate inventory records for purchases, placement, repairs, and asset disposition.
• Retain strong working knowledge of all supported systems to enable efficient troubleshooting.
• Perform additional duties as assigned.

Education & Experience

• Associate's or bachelor's degree in computer technology or a related field.
• Minimum of two years of experience in computer hardware and software installation and maintenance (preferred).

Skills & Abilities

• Proficiency deploying software using Network, Server, and MDM‑based tools.
• Strong written and verbal communication skills.
• Ability to read, understand, and follow written, diagrammatic, and verbal instructions.
• Strong troubleshooting and problem‑solving capabilities.
• Ability to perform physical tasks including walking, standing, using hands, reaching, talking, and hearing.
• Visual acuity including close vision and the ability to adjust focus.
• Ability to perform essential job functions with or without reasonable accommodation.

Why This Role Matters

As a Field Service Technician, you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

This role is fully on‑site in Monterrey, Mexico. Applicants must be within a commutable distance. This role is open to applicants in Mexico only.