Travel Coordinator

ABOUT ELIFE

Elife is a global mobility and financial services platform delivering scalable, technology-driven solutions across transportation, payments, and partnership ecosystems. With a managed fleet model operated under direct control — covering driver onboarding, training, routing, and performance management — elife offers enterprise partners reliable, accountable, and standardised service delivery at scale. Elife is also a super app enabler, bringing mobility to the heart of neobanks and fintechs.

As Elife continues its global expansion, we are building a world-class partnerships team to accelerate strategic growth across key regions.

Vision: Reliable ground transportation services globally with all types of vehicles.

Mission: Empower high-quality local fleets

Corporate Culture:

• Team first partner-centric
• Team collaboration,
• Never "not my job", end-to-end ownership,
• Continuous learning and improvement,
• Hard-working and pragmatic,
• Don’t be a middleman,
• Result-driven

Key Responsibilities

• Execute daily operations, including:
• Trip allocation and dispatching
• Driver and fleet recruitment
• Ongoing driver/fleet follow-up and training
• Collecting and monitoring customer reviews
• Manage operational incidents in a timely and effective manner, ensuring minimal disruption to service
• Perform data analysis using Excel to support operational decisions
• Analyze performance trends and variations (MTD, MoM), identifying and reporting key deviations
• Monitor and evaluate key performance metrics, including:
• Customer reviews
• Driver activity and engagement
• Incident rates
• Revenue and profitability
• Propose and implement improvement initiatives in collaboration with supervisors for assigned regions
• Work cross-functionally with Customer Service, Travel Consultants, and external vendors to ensure smooth operational execution
• Execute continuous improvement actions defined by the operations team

Qualifications

• Bachelor’s degree in Business, Operations, Engineering, or a related field
• 2–5 years of experience in operations, logistics, mobility, or similar environments
• Strong analytical skills with proficiency in Excel
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong problem-solving and communication skills
• Experience working with cross-functional teams
• English proficiency required

Key Competencies

• Data-driven mindset
• Operational excellence
• Attention to detail
• Proactivity and ownership
• Adaptability in dynamic environments

Benefits:

100% Remote job, no need to commute to or from the office.

Earn variable compensation

Work in a startup company with great growth potential in leadership and responsibility.

Collaborate with multicultural team members distributed across 24th countries.