Process Improvement Principal (San Pedro Tlaquepaque)

In HP’s Digital & Transformation Office, we are transforming HP’s future through discovering, digitizing and making key change improvements to HP’s processes. We are looking for those who can work across borders and who possess the passion to help shape the future of the company. The Process Factory is looking for a Principal that is ready to contribute hands‑on to the HP’s Future Ready strategy.

Responsibilities

• Manage and lead initiatives involving multiple functions and project teams to drive process mapping, analysis and improvement for a product or service offering.
• Consult with business leaders to identify relevant internal, client, and external processes for optimization; lead review of audit and assessment results to identify trends and issues, perform root‑cause analysis, develop recommendations for resolution, and track effectiveness of remedies.
• Develop and direct development of schedules, critical deliverables, budget, resource‑allocation plan, and other support requirements for process improvement initiatives.
• Manage activities of supporting project teams and internal partners, as well as 3rd‑party partners/contingent workers; ensure progress against established plan and make determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and schedules.
• Communicate initiative progress, escalations, and issue analysis to stakeholders; collaborate with management and internal development, manufacturing and service delivery partners to implement changes to resolve escalated issues and produce solutions.
• Drive innovation and integration of new technologies and quality initiatives into projects and activities in the organization.
• Review and evaluate plans and guidelines for compliance with process improvement guidelines and standards; provide tangible feedback to improve overall process improvement quality and results for the organization.
• Provide guidance and mentoring to less experienced staff members to set an example of process improvement innovation and excellence.

Education and Experience

• Bachelor’s or Master’s degree in Quality Management, Business Management, Engineering, Computer Sciences, or equivalent.
• Lean Six Sigma Black Belt or other quality certification required.
• Project management certification such as PMP/PMI certification preferred.
• Agile methodology training and/or experience preferred.
• Experience with Signavio would be nice to have.
• Typically 10+ years experience.

Education and Experience Preferred

• Experience with Signavio (Process Manager, Insights, Intelligence).
• Experience with customer‑centered process design.
• Experience with process maturity models and assessment.
• Knowledge of the HP’s processes would be an advantage.

Knowledge and Skills

• Proven track record of leading cross‑company process design projects including general, cross‑functional initiatives.
• Proven track record of working in a cross‑functional team to deliver an improved business outcome.
• Proven track record of driving waste reduction projects.
• Experience designing and developing data collection and analysis tools and software packages to gather, integrate, and analyze data from multiple sources.
• Excellent analytical, statistical and problem‑solving skills.
• Extensive expertise in industry quality standards and methodologies.
• Evaluating, selecting, and creating forms of empirical and root‑cause analysis, modeling and testing methodologies to identify areas for process improvement.
• Demonstrated business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross‑business unit initiatives, including communicating with internal and external stakeholders and directing matrixed teams and resources.
• Ability to develop new technologies, processes and practices for quality.
• Strong process skills with attention to detail, customer first and lean thinking.
• Demonstrated skills of process mapping current processes and defining role‑specific processes for future state.
• Demonstrated skills of understanding activities and aligning them to a process hierarchy.
• Ability to effectively communicate quality architectures, plans, proposals, and results, and negotiate options at business unit and executive levels.
• High degree of flexibility and the ability to work within a fluid, constantly changing environment.
• Highly developed collaboration, conflict resolution, relationship building, and communication skills.
• Proven ability to work with/influence across functions within the organization to achieve actionable results.
• Excel.