Call Center Representative

CALL CENTER REPRESENTATIVE (English) – WORK FROM HOME, FULL-TIME

Company : Calls Experts

Location : Remote (work from home)

Market : US & Canada, Industry: Insurance

About Us:

Calls Experts is a global contact center solution provider with over 15 years of experience serving the North American market. We help both experienced professionals and those eager to learn build long-term careers.

Job Description:

We are looking for a Call Center Representative to handle inbound and outbound calls remotely. You will also perform administrative tasks, including answering calls and scheduling meetings. Strong internet connectivity and experience with communication tools are required.

Key Responsibilities:

• Handle inbound and outbound calls to qualify leads and make live transfers
• Qualify prospects and resolve client queries
• Prepare customer spreadsheets and maintain online records
• Maintain a high level of professionalism while communicating with clients

Requirements:

• Laptop/Desktop with a minimum CPU score of 5000 (AMD Ryzen / Intel i5 8th Gen or higher) and at least 8 GB RAM; must run Windows 11 or a recent macOS version
• Fiber optic internet connection
• Ability to work 8-9 hour shifts, 5 days a week, within EST hours (shifts between 9 AM – 9 PM EST)
• Excellent command of English
• Comfortable handling objections and engaging in professional conversation
• Able to thrive in a fast-paced virtual environment
• Strong work ethic, willingness to learn, and growth mindset

Compensation & Benefits:

• Base monthly salary: USD $700
• Performance-based bonuses: up to USD $500 per month