Customer Support Specialist

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

At Accelleron Central Operations Team, we are establishing a high-performing global support team in Querétaro dedicated to delivering services across the globe on business processes, including Request to Quote, Order to Cash, Procure to Pay, and Contract to Cash.

Your responsibilities:

• Manage and process service and spare part quotations in response to customers
• Accurately record and maintain inquiry data within systems, ensuring all technical and commercial details (pricing, Incoterms, export compliance, etc.) are correct.
• Facilitate order booking in ERP systems, guaranteeing proper part selection, timely deliveries, and compliance with customer requirements.
• Coordinate with the spare parts centre for order placement via EDI/ATURB and verify that applicable discounts are applied.
• Ensure timely invoicing upon delivery and precise cost collection and booking.
• Maintain and uphold master data accuracy and consistency.
• Collaborate effectively with cross-functional and global teams to ensure seamless end-to-end execution.

Your background:

• >3 years' experience in order handling, customer support, or supply chain operations, preferably within an international setting.
• Demonstrated customer orientation with a commitment to quality and responsiveness.
• Practical experience with ERP systems (knowledge of SAP S/4HANA is advantageous).
• Advanced proficiency in MS Office applications (Excel, Word, PowerPoint).
• Excellent communication skills in English, both written and spoken.
• Strong interpersonal abilities with a capacity to work effectively across diverse cultures.
• Education: Bachelor's degree
• Experience: > 3 years
• Languages: English, Spanish and Portuguese is an advantage.

Your benefits:

We offer a comprehensive benefits package that includes health insurance, life insurance, profit sharing, vacation, and professional development opportunities with our colleagues in other countries. Join our team and enjoy the advantages of working with a multi-national company that values your well-being and career growth.

Here is a quick list of the benefits offered:

• Retirement Plan (Plan de Pensiones) : Provided by Sura
• Savings Fund (Fondo de Ahorro) : Also provided by Sura, with automatic enrollment
• Meal Allowance / Voucher : Provided by Sodexo, depending on the administrative position
• Medical Insurance : Provided by GNP, covering employees, spouses, and single children under 25, and paid for 100% by the company
• Life / Total Disability Insurance : Provided by GNP
• Employee Assistance Program (EAP) : Provided by Workplace Options
• Funeral Expenses : Coverage for employees only.
• Supplemental Statutory Christmas Bonus
• Supplemental Statutory Vacation Days
• Supplemental Statutory Vacation Allowance

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Job Family Group: Marketing, Sales, Product Management