National Field Manager

The National Field Manager (NFM) will manage 5+Area Sales Managers across Mexico, and has the potential to manage other positions such as Trainers.

The NFM will lead the field management team for the entire program. The NFM will partner closely with the Internal Operations and Client Operations teams on mass communication needs, Standard Operating Procedure (SOP) needs, reporting needs, KPIs, compliance and bonus measurements for ASMs and Sales Promoters.

Responsibilities:

• The NFM will also work directly with Managers on weekly priorities for the team and performance management escalations from Managers. NFM will closely manage payroll to ensure unapproved overtime is minimized, ensure hourly budgets and expenses by store are closely monitored, and hold team accountable to established KPIs.
• NFM will collaborate with other internal partners and clients on a daily basis. NFM will train ASMs on new process roll-outs and identify and showcase efficiencies and best practices from the team. NFM will collaborate with other internal partners as opportunities to streamline processes arise.
• NFM will put together weekly talking points to share with client on Mosaic initiatives. NFM will handle any escalations that come from our retailer partners.
• NFM will align with management team geographically and be a participant in client DOR meetings (Division of Responsibilities- People, Performance Product and Operations) and be a change agent.
• Field Management: Manage Field Management Teams, create and Manage Field Management Processes and best practice sharing
• Field Operations: Manage internal stakeholders, managing the relationship between the Field Team, Client leadership team & Operations team to ensure everything gets in and out of field accordingly
• Team Leadership & Development: Acts as a change agent championing and driving change throughout the business by participating and monitoring the progress of projects/initiatives to ensure proper implementation and ongoing execution
• Fiscal Management: Understand and manage profitability measures and drivers (overtime, hours and expenses)
• Decisions have major implications on the management and operation of an area within a department. Job may contribute to important strategy, operational and business decisions that affect the department

Qualifications:

• Bilingual (Spanish & English) Required
• Bachelor's Degree in Business or Marketing, OR any similar combination of education & experience required
• 10 years of FOM or Territory management experience is required
• National Field Sales Management experience is preferred –OR- 5+ years of previous District or Regional Sales management experience within retail, managing a team dispersed throughout a large geographical area
• Previous experience and working knowledge of human resource disciplines including employee relations, performance management, and federal/state respective employment laws is highly preferred
• Sales experience a must
• Experience developing, tracking and monitoring cross-functional processes
• Project management experience ideal - multi-faceted complex modeling and process management
• Previous experience with leading, managing, guiding and developing direct manager level reports
• Previous experience with managing client relationships

Knowledge, Skills, and Abilities:

• Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices
• Ability to collaborate cross functional departments to ensure success
• Ability to demonstrate proficiency with Google Workspace produce i.e. GMail, Sheets, Slides, etc.
• Excellent relationship building skills; proven success in senior level relationship, building, development and management
• Outstanding organizational skills, attention to detail, and prioritization of tasks
• Ability to proactively determine client-based and internal needs and present solutions
• Strong verbal and written communication skills, as well as impeccable follow-up and organization and problem-solving skills
• Available up to 50% travel & possess a reliable automobile for driving