Business Product Owner (Junior) - Contact Center

Job Description Overview

We are looking for a Junior Business Product Owner for the Contact Center to support the execution and evolution of Contact Center tools and work with operations to ensure solutions fit daily activities.

Responsibilities

• Manage the product backlog (creation, refinement, and prioritization)
• Translate business and operational needs into clear requirements (user stories)
• Work with technology teams using Scrum/Kanban methodologies
• Follow up on developments and ensure progress
• Maintain contact with operations (agents, supervisors) to understand needs
• Participate in functional testing (UAT) and solution validation
• Identify quick improvements that impact daily operations
• Support monitoring of basic operational indicators

Qualifications

• 1 to 3 years of experience as Business Analyst, Junior Product Owner, or Contact Center Operations
• Basic knowledge of Contact Center tools (CRM, telephony, ticketing)
• Familiarity with Agile methodologies (Scrum or Kanban)
• Interest in digital products and continuous improvement from an operational perspective
• Initiative, practical approach, and close connection with operations
• Experience in a Contact Center and knowledge of metrics such as AHT, SLA, CSAT

Benefits

• Medical insurance coverage
• Food vouchers and other perks
• Opportunities for talent growth across the organization
• Support for equality and diversity

Work Location

Hybrid policy: employees are expected to work at a Rockwell location on Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Diversity & Inclusion

We believe employee diversity is an important element. We provide opportunities for talent growth and celebrate the individuality of every person, regardless of their origin and identity.