Area Shift Manager, Worldwide Operations (Isla Guadalupe)

Area Shift Manager, Worldwide Operations

At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost‑effectively as possible.

We are continually striving to innovate and provide best‑in‑class service levels through excellence performance. Amazon seeks a Shift Manager in Last Mile Execution with four key focus areas: safety, quality, customer experience, and productivity of the operation.

Responsibilities

• Manage day‑to‑day Last Mile Operations in the North Region, focusing on delivering Amazon orders directly to customers.
• Set and communicate performance goals, create expectations and objectives to meet customer promise expectations, and ensure accuracy and quality.
• Lead a team of Process Assistants and Delivery Service Providers in the daily management of the delivery station, including meetings, training sessions, job‑duty assignments, and communication with DSPs, management representatives, and drivers.
• Maximize productivity execution through training, analysis, and feedback of performance data on a periodic basis.
• Proactively identify and lead process improvement initiatives and apply Lean tools.
• Provide tactical leadership of strategic initiatives and coordinate cross‑functional tasks and tracking.
• Communicate across various areas to ensure alignment of goals and tasks, guaranteeing overall program success.
• Perform strategic planning and forecasting to appraise performance and resolve problems.
• Manage multiple complex projects simultaneously, overseeing data gathering, manipulation, and analysis, and forward‑looking supply chain approaches.
• Communicate insights and recommendations from projects to stakeholders.
• Review operational forecasts and determine productivity requirements for sort operations, managing a team group to meet all building goals.
• Support and enforce safety programs to maintain a safe workplace for all associates and Delivery Service Providers.
• Support a team of OTR and DSPs in weekly management of the last mile operation, including meetings, training, job‑duty assignments, data analysis, metric reviews, and communication with DSPs.

About the Team

• Inclusive team culture – Amazon embraces differences and is committed to furthering inclusion, reinforced by our 16 Leadership Principles.
• Work‑life balance – flexibility in working hours and encouragement to find a personal balance.
• Mentorship & Career Growth – a supportive environment that celebrates knowledge sharing and helps members develop into well‑rounded professionals.

Basic Qualifications

• Bachelor’s degree or equivalent, or 2+ years of Amazon (Blue Badge/FTE) experience.
• 1+ years of employee and performance management experience.
• Ability to work a versatile schedule/shift/work area, including weekends, nights, and/or holidays.
• Physical ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
• Fluency in spoken, written, and read English.

Preferred Qualifications

• 1+ years of experience with performance metrics, process improvement, or lean techniques.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.