IT Support Engineer

Guadalajara, Mexico

As our new IT Support Engineer you will be crucialfor maintaining business continuity by providing technical assistance to users, managing systems and networks, and ensuring that IT infrastructure is stable and secure. The role contributes directly to the company’s operational efficiency and security by managing the systems that employees rely on daily.

As Cloud, Security &Applications administrator, this role is responsible for the day-to-day administration, and continuous improvement of the organization’s cloud services, endpoints, identity environment, cybersecurity platforms and business applications. The role supports users remotely across Peru, Mexico, the USA and occasionally other global locations.

Key Performance Outputs:

• Cloud Productivity: Identity lifecycle and collaboration, troubleshooting.
• Cybersecurity Operations Support : Security monitoring, incident triage, compliance evidence.
• Endpoint and Device Management: device management, deployment and compliance, Endpoint health.
• Cloud Services, Automation and Reporting
• Service Delivery, Documentation and Improvement
• Business Applications and SaaS Administration : SaaS administration, Applications in scope, Access governance

Requirements

Education and Qualification:

• Bachelor's Degree in Systems Engineering, Information Technology Engineering, Computational Systems Engineering, Computer Science or similar.
• Cloud certifications are advantageous.
• 3–5 years’ experience in IT administration, enterprise cloud productivity services, endpoint management, SaaS application support, cloud support or a similar role.
• Hands-on experience with enterprise cloud productivity and collaboration suites, cloud identity platforms, modern endpoint management tools, identity and access management, endpoint security and remote user support.
• Fluent English and Spanish

• Cloud Productivity Suite Administration
• Identity and Access Management
• Cybersecurity
• Backup platform monitoring, recovery support, disaster recovery
• Business Applications and SaaS:
• Service Delivery
• Experience using scripting and automation tools for administration, troubleshooting, reporting or automation.

• Verbal and written communication skills.
• Ability to function independently and remain accountable in a remote working environment.
• Ability to manage competing priorities and achieve deadlines while working under pressure.
• Self-driven, self-motivated and committed to continuous learning.
• Detail and results orientated, with a strong security and customer-service mindset.
• Excellent planning, organisational, relationship-building and team collaboration skills.
• Adaptable and able to learn new technologies, applications and business processes quickly

• Work within a multinational organization operating across Mexico, Peru, and the United States.
• Hybrid working environment that promotes flexibility and collaboration.
• Develop the IT support functions for the Americas region.
• Be part of a professional, supportive, and high-performing finance team.