Websphere administrator (Monterrey)

The Marketing AI Administrator is responsible for the day‑to‑day operation, optimization, and business alignment of the company's AI chatbot platform used by both internal and external users. This role ensures the chatbot is accurate, compliant, and continuously improving, while delivering measurable business value across marketing, sales, and customer support.

Platform Administration & Security

Azure Open AI Management: Lead the administration of our AI instances, managing model versions (e.g., Security & Data Guardrails: Implement robust filters to prevent "hallucinations" and ensure the bot never leaks sensitive company or customer data). Manage user permissions and ensure the system complies with integral data privacy (GDPR/CCPA).

Performance & Response Optimization

Advanced Prompt Engineering: Design, test, and version‑control complex system prompts to maintain the bot's persona and task accuracy.

Knowledge Integrity & Data Management

Grounding Data Ownership: Quality Assurance: Regularly audit bot responses for tone, brand alignment, and factual correctness.

Governance, Training & Roadmap

Change Management: Create "Best Practice" guides and training for internal teams to help them get the most value out of the AI tool.

Experience

• 3–6+ years managing AI chatbots, Enterprise Apps, or Digital Products.
• Hands‑on experience with Azure Open AI Service or Microsoft Copilot is a must.
• Degree in computer science, IT engineering, or marketing.
• Familiarity with API‑driven architectures and data indexing.
• Ability to interpret telemetry/analytics to improve system performance.
• Familiar with website and content management.
• Soft Skills: High attention to detail, strong business judgment, and the ability to explain complex AI concepts to non-technical stakeholders, balance innovation with risk management, and execute project management driving projects forward.
• Proficiency in Azure Portal, Microsoft 365 Suite, Dynamics 365, Copilot and AI Orchestration tools.