Learning Coordinator (Cuautitlán Izcalli)

Qualifications

• Completed High School Diploma or ongoing/completed Bachelor’s Degree.
• 1+ year of experience as a trainer or training coordinator in warehousing, logistics, manufacturing, food industry, or other industrial environments.
• Proficiency in MS Excel.
• Experience using data analysis tools such as Excel to collect, analyze and present information relevant to the learning area.
• Intermediate English.
• Experience delivering training/information to peers, hourly associates, and senior management, both individually and in groups.
• Experience delivering messages related to performance.
• Ability to give and receive feedback effectively.
• Evidence of ability to prioritize, manage and complete projects with tight deadlines.
• Ability to adapt well to fast‑paced environments with changing circumstances, direction, and strategy.
• Desire to thrive in a dynamic, growing environment.
• Previous Kaizen/Continuous Improvement experience.
• Willingness to work day/night shift.

Responsibilities

• The Fulfillment Center Learning Coordinator works with operations managers, area managers, production assistants to coordinate all associate onboarding activities for the site and must be willing to work day/night shift.
• Constantly improve the long‑term capabilities of the area to which he/she is assigned.
• This position has a high level of program administrative management.
• Coordinate ambassador identification program and track new hire onboarding and ambassador audits.
• Coordinate site Associate Experience Week program and assign Learn Before Doing plans for operations.
• Track learning curve and continuous improvement metrics at the site level.
• Audit Powered Industrial Equipment Training program and trainer standard work.
• Execute training programs for both seasonal and permanent trainers.
• Coordinate and facilitate any training related programs.
• Manage ticketing system and ensure tickets are closed within expected timeline.
• Develop and track effectiveness of training programs, including orientation; monitor adherence to established training programs to ensure standard work in the training programs.
• Actively seek ongoing skill development (participating and conducting skill classes, cross‑training, etc.).
• Document feedback results to help the learning department identify strengths as well as areas of improvement.
• Assess development needs for individuals and groups.
• Fully understand workflow and daily production goals.
• Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve.
• Balance and prioritize multiple tasks.
• Maintain a positive attitude and presence on the floor.