Sales Support Supervisor Mexico

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Sales Support Supervisor Mexico

At CEVA A&O Mexico, S.A. de C.V., we are seeking a dedicated and experienced Sales Support Supervisor to join our Business Development division based in Alcaldia Benito Juarez, Mexico. This role is pivotal in leading and coordinating the Sales Support US team, driving operational excellence and delivering outstanding service in international logistics focused on air and ocean freight.

About the Role

As the Sales Support Supervisor, you will take on a hands-on leadership role, managing day-to-day operations while actively supporting your team. Your expertise will be essential in supervising sales support processes, ensuring precise pricing and quotation evaluations, and streamlining coordination between origin and destination points. This role offers a unique opportunity to work within a dynamic, fast-growing environment, collaborating closely with internal stakeholders such as Business Development, Operations, and Finance teams as well as external intercompany contacts.

Key Responsibilities

• Lead and mentor a diverse Sales Support team, fostering a collaborative and high-performance culture in a multicultural setting.
• Oversee pricing strategy and margin evaluation by analysing freight and local charges with advanced analytical techniques.
• Manage rate sheet interpretation, detailed quotation processes, and ensure accuracy in negotiation and documentation.
• Utilise CRM and logistics systems such as One View or equivalents to monitor sales support activities and report on key performance indicators (KPIs).
• Drive continuous improvement initiatives focused on increasing quote conversion rates, reducing response times, and meeting Service Level Agreements (SLAs).
• Prioritise workload efficiently to meet business demands and support team growth and development.
• Make informed decisions under pressure, owning end-to-end processes to ensure consistent delivery of customer service excellence.

Candidate Profile

Experience and Qualifications:

• Minimum of three years’ experience in international logistics, particularly within air and ocean freight.
• Proven leadership background, having held roles such as Team Leader or Supervisor in areas including Customer Service, Inside Sales, Sales Support, or Pricing.
• Fluent in advanced English, essential for effective communication within our US and international teams.

Technical Skills:

• Advanced proficiency in Microsoft Excel, including pivot tables and complex data analysis.
• Experience with Power BI or similar business intelligence tools is highly desirable.
• Comprehensive knowledge of rate structures, freight pricing, and local charges to support accurate quoting and billing.
• Familiarity with CRM tools and logistics software systems to enhance team productivity and customer engagement.

Core Competencies:

• Strong, hands-on leadership with capability to support and drive team performance dynamically.
• Results-driven focus with measurable success in meeting KPIs and improving operational metrics.
• Highly analytical mindset for detailed pricing evaluation and margin optimisation.
• Excellent communicator adept at liaising effectively across various internal departments and external partners.
• Decisive and composed when handling complex situations and tight deadlines.
• Strong ownership ethic for managing complete processes independently and with accountability.
• Skilled in workload management and prioritising tasks to balance team performance and business objectives.

Soft Skills:

• A proactive approach to continuous improvement and fostering innovation within the team.
• Demonstrated ability to coach, mentor, and develop team members to reach their full potential.
• Adaptability and resilience thriving in a dynamic, growth-oriented environment.
• Natural collaborator who excels in multicultural and cross-functional team settings.

Why Join Us?

At CEVA, we believe in cultivating a workplace that supports diversity, inclusion, and professional growth. You’ll be part of a vibrant team where your contributions have a direct impact on our operational success and client satisfaction. We offer opportunities to expand your expertise in international logistics and business development while working alongside talented professionals committed to excellence.

If you are enthusiastic about leading a sales support team and have a passion for logistics and customer service, this is the role for you. Join us to shape the future of logistics solutions and take your career to the next level.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: Ver el correo electrónico en mx.fitly.work. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.