Remote Sales Operations Coordinator for Software Company

Work From Anywhere in LATAM or the Philippines

Work Schedule: EST | 9:00 AM – 6:00 PM (Monday–Friday, 40 hours/week)

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.

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About the Client

An AI-powered sales technology company serving the catering and events industry is looking for a Sales Operations & Client Success Coordinator to own outbound campaign execution and light client coordination for its growing base of restaurant clients.

The company runs a productized outbound service on top of its own SaaS platform, running AI-assisted cold email campaigns at scale on behalf of restaurant and hospitality clients. It's an early-stage, founder-led team, with this hire joining as the fourth team member and the company's first hire outside the founding group.

About the Role

This is an execution-heavy, ops-focused role that blends outbound campaign coordination with light client support — not a strategic account management position. You'll source leads using AI-powered tools, manage inbound prospect responses, introduce warm leads to clients, set up email infrastructure for new accounts, and monitor deliverability. All prospect and client communication happens over email and text.

Success in this role means keeping every response cycle under 30 minutes, hitting a steady weekly lead-sourcing target, and proactively flagging and fixing workflow gaps before they become problems. Scope will evolve significantly over the next 6–12 months as manual tasks are automated, so comfort with ambiguity and shifting responsibilities is essential.

Core Responsibilities

Lead Sourcing & Campaign Setup

• Source approximately 1,000 leads per week using AI-powered tools connected via APIs to multiple data sources
• Build and maintain lead lists for ongoing outbound sequences across multiple client accounts
• Add sourced leads to cold email platforms to keep all campaigns fully populated
• Set up email infrastructure for new client onboards, including domain purchases and inbox provisioning
• Monitor email deliverability rates and flag or replenish any inbox below 50% delivery

Outbound Response Management & Lead Handoffs

• Respond to 5–15 inbound prospect replies daily, within a 30-minute window
• Draft professional, on-brand email responses as the outbound alias on behalf of clients
• Introduce warm leads to clients via email and text with relevant context
• Follow up on 5–10 outstanding leads daily to keep the pipeline warm

Client Onboarding & Campaign Operations

• Own the end-to-end onboarding workflow for new clients, including campaign infrastructure setup
• Coordinate with leadership on client-specific messaging, target audiences, and campaign parameters
• Proactively check in with clients when campaigns show low response rates
• Maintain light, ongoing communication with clients via email and text

Proactive Workflow Improvement & AI Tool Optimization

• Identify inefficiencies in current workflows and propose or implement improvements
• Experiment with new lead sources and outreach strategies
• Stay current on evolving AI tools and recommend ways to apply new features
• Flag problems early and bring proposed solutions to leadership

Requirements

Must-Have

• 2–5 years in sales operations, revenue operations, outbound campaign operations, or go-to-market operations at a B2B SaaS company, early-stage startup, or outbound agency
• Hands-on use of AI tooling beyond chat interfaces — Claude Code, Cowork, or Codex — including connecting systems via APIs and Model Context Protocol (MCP)
• Demonstrated ownership of B2B lead sourcing and enrichment at volume using Clay, Apollo, Deepline, ZoomInfo, or equivalent platforms
• Experience running cold email campaigns on a dedicated outbound platform (Instantly, Email Bison, Lemlist, or Smartlead), including sequence build and reply management
• Experience setting up outbound email infrastructure: domain purchasing, inbox provisioning through resellers, and monitoring inbox delivery rates
• End-to-end process ownership as an early hire (employee #1–10) or sole operator in a founder-led environment with no existing playbooks
• C1+ English (CEFR) for written prospect- and client-facing email correspondence
  

Nice-to-Have

• Prior work at a productized outbound or lead generation agency managing campaigns across multiple client accounts simultaneously
• "Go-to-Market Engineer" or operational generalist background spanning revenue tooling, automation, and campaign execution
• Experience with workflow automation platforms (Zapier, Make, or n8n)
• Exposure to catering, events, hospitality, or restaurant technology verticals

Benefits

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

1. Application
2. Screening
3. Skills Assessment
4. Topgrading Interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

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