IT Site Admin (Santiago de Querétaro)

Overview

Location: Queretaro, Querétaro, Mexico - 501/502 Avenida Indust Minera

A Career at HARMAN Digital Transformation Solutions (DTS)

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions.

• Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity’s needs
• Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility
• Empower companies to create new digital business models, enter new markets, and improve customer experiences

About the Role

This is an IT Site Administrator Associate role reporting to the EUC Manager for the region. The role will involve the day-to-day on-site support of staff in the Pecs office and occasional remote support for other locations.

What You Will Do

• Participate to develop governance structure and standards of EUC delivery on the basis of business, and IT.
• Ensure desktop support internal processes and procedures are adhered to.
• Manage incidents/service requests assigned to them till resolution/execution.
• Handle end user escalation effectively and involve DSS lead accordingly.
• Route assigned tickets to appropriate support group if necessary.
• Identifying and escalating high priority, high severity issues.
• Updating pending tickets with timely, precise and accurate updates.
• Following up with end users, if necessary, for closure of pending tickets.
• Following up with support groups, if necessary, for closure of pending tickets.
• Creating and uploading knowledge article.
• Provide support to power users locally and remotely and resolve all issues on high priority.
• Desktop Support with understanding of Microsoft operating systems and MS Office.
• Support to Networks, Security, Server Admin and Telephony Team and handle Ad-hoc activities.

What You Need to Be Successful

• Experience in IT: 1 year
• Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
• Knowledge of Anti-Virus Clients, patch management etc
• Sound troubleshooting knowledge of Microsoft Operating systems

What Makes You Eligible

This role is a full-time role in the Queretaro office location.

What We Offer

• Versátil work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development