SAP Basis Consultant - Ecs (San Pedro Garza García)

What You’ll Do

In your role as a technical consultant, you will be responsible for supporting the ECS customer for SAP innovative products. You will assess and solve issues in new or existing customers, and work with high attention to detail, reliability, and efficiency. You will collaborate closely with your team members to ensure success.

• Lead the service delivery based on the defined KPIs and provide the pre‑sales support.
• Build complex SAP landscapes by providing technical expertise and support on all platforms and the latest hardware technologies.
• Plan, set up, implement, and operate SAP technologies to achieve ambitious SLA requirements.
• Handle escalations coming from NA/LA customers.
• Create proper documentation, define technical operational concepts and guidelines for the implemented SAP landscapes, and roll out this information/knowledge to the rest of the local and integral team.
• Standardize complex activities and convert them into standard processes; closely work with architecture teams to define and validate new offerings.
• Install the product as per ECS standard.
• Move customer landscapes cross platform.
• Collaborate closely with developers and architects from the technology platform and all lines of businesses to devise feasible and adaptable solutions.
• Work as part of the Scrum Team.

What You Bring

• Strong communication skills, both written and spoken in English.
• Knowledge of ITIL and project management.
• Minimum one year of experience in service management and project management.
• Profound knowledge with at least five years of experience as a Technical SAP NetWeaver Consultant (ABAP and Java basis administration); experience installing the new innovation SAP products on HANA, ASE database, Linux, and Windows operating systems.
• Working knowledge of non‑ABAP SAP products such as XSA, IDM, BOBJ, Open Text, etc.
• Up to two years of experience in installation and upgrade activities on ABAP and non‑ABAP SAP products.
• Experience with hyperscalers such as Azure, AWS, and GCP is an added advantage.

Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability.