Shift Area Manager, Last Mile Operations (Xalapa-Enríquez)

Description

When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a general business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Amazon is looking for high‑potential leaders, who are ready to own their impact in Amazon Operations as an entry‑level manager working to be the most customer‑centric company on earth. You will have your leadership capacity stretched to its full potential. As a front‑line leader, you will have an opportunity to truly invest in others and develop a people‑focused leadership style, while mastering the tools, processes, and operations that have created the most customer‑centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self‑starter, join our team in Amazon Operations.

Job Specifics

• This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and ability to work overtime both in peak season and as needed.

Key Responsibilities

• Promote a culture of safety and wellbeing.
• Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts.
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture.
• Analyze performance and suggest process improvements to optimize work and improve customer service.
• Promote best practice and continuous process improvements across your team in areas like health and safety and productivity.
• Collaborate with other managers to standardize shift processes.

A Day in the Life

You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide‑scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

About the Team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people‑focused and supportive, particularly as lots of our people work through the night. We focus mainly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex – a network of delivery contractors. Every year we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry‑wide logistics challenges and new ideas to reduce our carbon footprint.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent.
• 2+ years of performance metrics, process improvement or lean techniques experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Speak, write, and read fluently in English.
• Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses.

PREFERRED QUALIFICATIONS

• MBA, or Bachelor’s degree.
• Bachelor’s degree or equivalent in business, operations, logistics, supply chain, or engineering.

EEO and Accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.