ESS Solutions Engineer

Job Responsibilities

• Pre-sales technical support for customer account engagements including the development of documentation/best practices and training to ensure a high-quality design and minimal post sales technical support issues;
• Pre- and post-sales management of technical account engagements as a key member of the sales team to ensure that comprehensive design, installation and operational plans are developed and communicated to drive successful ESS solution adoption and on-going business growth and loyalty;
• Pre-sales technical support for utility scale and commercial business and projects/deals and customized/unique design support to ensure design win and high-quality designs that save customers capital and labor costs;
• Strong engagement and feedback/input to Research and Development and Product Management teams on identified product/technical issues identified along with recommendations for product improvements. Ability to lead product management and development of broad-based market training and tools that address best practices and requirements (e.g. standard and technical business tools);
• Coordination of field testing and feedback collection for new hardware and software;
• Close cooperation and alignment with Customer Support to enable a closed loop system on key/top technical and product related issues and ensure high levels of customer satisfaction, especially with top area installer accounts;
• Lead engagement with customers on application of ESS systems and with evaluation and teaming with partners for balance of system equipment providers, software/EMS integration and EPC;
• Development of technical documentation to support portfolio of ESS products including technical specifications, manuals, safety certifications, and technical diligence proposals.

Required Qualifications

• Bachelor’s degree or above in Mechanical Engineering, Electrical Engineering, Battery Engineering, Materials, Industrial Engineering or other related;
• 10+ years of experience in ESS solutions;
• Strong networking and communication expertise;
• Ability and willingness to travel locally, domestically and at times internationally.