Programs Analyst

Programs Analyst

As Programs Analyst, you will support the U.S. Pet Health Revenue Growth Management team in a hybrid role based in Guadalajara, Mexico. You will help execute consumer rebate programs by maintaining accurate data, producing operational reporting, and supporting program performance across sales representatives, clinics, and business stakeholders.

Your Responsibilities

• Maintain accurate program data, validate records for completeness and consistency, and ensure timely and accurate entries in SAP ERP systems supporting the U.S. Pet Health organization.
• Create and maintain dashboard reporting and Microsoft Excel reporting to track program activity, clinic enrollment, issue trends, and operational performance, and to provide readouts to stakeholders.
• Support the day‑to‑day execution of pet health programs by monitoring open items, following up on issues, and driving timely resolution and process accountability.
• Provide operational support to field sales representatives and business stakeholders by answering program questions, updating data, and retrieving program information as needed.
• Troubleshoot enrollment and activation issues with the consumer rebates platform provider and clinic users, and support special projects such as Automated Clearing House (ACH) rebate payment conversion from legacy gift card payments.

What You Need to Succeed (minimum qualifications)

• High School Diploma / GED with equivalent experience.
• Minimum of 2 years of data entry or related office experience.
• Advanced Microsoft Excel skills, including VLOOKUP/XLOOKUP, PivotTables, and data validation, with strong attention to detail and accuracy.
• Experience creating and maintaining dashboard reporting.
• Learning agility to become proficient in new systems, programs, and processes.

Preferred Qualifications

• Experience supporting a consumer rebate, loyalty, or promotional program.
• Experience working with veterinary clinics, clinic‑facing workflows, or pet health programs.
• Experience using SAP ERP systems.
• Experience partnering with field sales teams to answer operational questions and support issue resolution.
• Experience troubleshooting enrollment or activation issues with end users and third‑party providers.

Additional Information

Travel: 0%

Location: Guadalajara, Mexico

Elanco Benefits and Perks

• Sueldo a partir de $17,150.00 MXN nominal mensual
• Vales de despensa
• Fondo de ahorro
• Vales de restaurante
• 33 días de aguinaldo
• SGMM
• Seguro de vida
• PTU
• Prima de vacaciones del 80%
• Bono anual
• Días libres adicionales (8 días)
• Plan de pensiones
• Descuentos por convenio (laboratorio médico, seguro de coche, productos Elanco)
• Viernes cortos

Equal Employment Opportunity Statement

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.