Recruiting Manager (High-Volume Hiring)

Alorica is a leading provider of customer experience solutions, helping the world’s most respected brands deliver exceptional customer service. With operations in over 16 countries and a global workforce of more than 100,000 employees, we specialize in creating personalized interactions across voice, chat, social media, and other digital channels.

At Alorica, we’re driven by a passion for people—both our clients and our employees. Our mission is simple: to make lives better—one interaction at a time. We offer a dynamic, inclusive, and supportive work environment where growth and development are encouraged, and where every voice matters.

Whether you're looking to start your career or take the next big step, Alorica offers opportunities to learn, grow, and thrive while making a meaningful impact.

Summary

Responsible for leading recruitment strategies to fill existing job openings through effective communication with various levels of management. Develop and execute strategies to attract large pools of qualified candidates through job boards, social media, events, referrals, and community partnerships. Partner closely with operations leaders to forecast staffing needs and align hiring strategies with business goals.

Key responsibilities

• Lead full-cycle recruitment for high-volume call center positions, including customer service representatives. Leverage deep market intelligence to understand talent availability, competitor landscape, wage trends, and sourcing opportunities.
• Maintain strong relationships with key stakeholders, career centers, and workforce development organizations.
• Implement employer branding initiatives to strengthen the company’s presence in local markets.
• Use data and analytics to track recruiting performance, identify bottlenecks, and continuously improve hiring speed and quality. Ensure consistent compliance with employment laws and company policies.
• Train and mentor recruiters to enhance sourcing capabilities and hiring efficiency.
• Perform other duties as assigned by management.

Requirements

• Previous high-volume recruiting experience in a call center, customer service environment, or a similar setting.
• Minimum of 1 year of experience managing, leading, and developing direct reports.
• Advanced English proficiency.
• Ability to work on-site in León and flexibility with scheduling requirements.
• Strong market knowledge, understanding of labor trends, competitive intelligence, and workforce availability. Demonstrated ability to attract and hire hundreds of candidates within tight timelines.
• Excellent communication, interpersonal, and relationship-building skills. Proficiency in ATS systems, sourcing platforms, and recruitment marketing tools. Strong analytical skills with the ability to use data to drive decisions. Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
• Candidates must be willing to relocate to León, Guanajuato.