Customer Support Specialist (Billing & Payments)

Customer Support Specialist (Billing & Payments)

Location: Mexico City, Mexico | Hybrid

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions — and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join us.

Typical day will include:

• Managing and reconciling accounts receivable, ensuring accuracy and timely processing of incoming payments.
• Monitoring outstanding balances and conducting corporate collections, following up directly with customers when needed.
• Executing and documenting account conciliation processes to ensure data integrity and alignment with financial records.
• Coordinating and communicating with internal and external stakeholders to resolve issues and support cross‑functional objectives.
• Supporting financial audits by preparing documentation and assisting with inquiries related to accounts receivable.
• Operating within SAP to manage AR transactions and generate reports, leveraging system functionalities efficiently.
• Continuously seeking improvements in AR processes while maintaining compliance with accounting principles and internal controls.

What you’ll bring to Alcon:

• Bachelor’s degree in Accounting, Finance, or a related field.
• 3+ years of experience in Accounts Receivable, preferably with exposure to corporate collections and account reconciliation.
• Solid understanding of accounting principles and financial processes.
• Hands‑on experience with SAP or similar ERP systems.
• Industry experience in pharmaceuticals or healthcare (preferred).
• Proficiency in Microsoft Excel and working knowledge of Word and PowerPoint.
• Strong communication skills in English (written/oral) and a proactive, goal‑oriented attitude.
• Self‑managed, results‑driven, collaborative, and capable of handling multiple priorities with a problem‑solving mindset.

How you can thrive at Alcon:

• Opportunity to join a growing, early‑stage organization built within a mature, stable global company.
• Friendly working environment and a diverse, highly motivated team.
• Individual career development plan and internal career growth opportunities.
• Truly international environment with daily interactions across global teams.
• Attractive benefits and compensation package.
• Flexible working hours and hybrid work model (3 days on‑site).

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

Alcon, which was founded in 1945, sells its products in 180 countries worldwide. Alcon is committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well‑known Opti‑Free line of contact lens solutions and related products.