Delivery Area Manager, Last Mile Operations (Isla Guadalupe)

Overview

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience. The team focuses in meeting our customers expectations by providing first class delivery services while liaising with multiple stakeholders to do so.

Responsibilities

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis.
• Managing day-to-day relationships with multiple Delivery Service Providers (DSPs).
• Driving operational goals and metrics for your Delivery Station.
• Communicating the vision to your team.
• Presenting operational metrics regularly to the senior leadership team.
• Problem‑solves for closing gaps between performance and goals.
• Hires and develops top talent.
• Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering.
• Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.
• Proactively identifying and leading process improvement initiatives and Lean tools.
• Strategic planning and forecasting to appraise performance and problem resolution.
• Creating and implementing improvements to our transportation network that deliver adaptable and efficient products on behalf of our customers.
• Ensuring procedures are followed for safety, building security and product loss prevention.

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (Blue Badge/FTE) experience.
• 5+ years of engineering experience.
• Speak, write, and read fluently in English, and have the ability to take direction in English.
• 3+ years of people management experience.

Preferred Qualifications

• MBA.
• Experience identifying and resolving complex issues.
• Experience in managing multiple, competing priorities simultaneously.
• Experience in a people management or leadership role which includes coaching and developing others.
• 5+ years of operational experience.

Job ID: J-*****-Ljbffr