Account Manager Client Service (Cuauhtémoc)

The role is responsible for the delivery of post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products. The role incorporates Client integration, Client Implementation and Client Service.

Responsibilities and Qualifications

• Help manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
• Use professional and technical expertise to provide credible observations and recommendations to others.
• Understand and describe which products and channels relate to specific customers.
• Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact.
• Help to understand clients' needs in order to improve our offering to existing customers.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Contribute to the development and implementation of a risk aware client management culture.
• A portfolio of GNB (Integral Network Banking) corporate clients will be assigned for day-to-day support, focused on GPS treasury products and electronic banking.
• Strong problem‑solving skills.
• Empathy and customer service mindset.
• Ability to work under pressure.
• Knowledge of e‑channels and GPS products (preferred).
• Intermediate to advanced English.
• Assertive communication.
• Good judgement to elevate complex and sensitive matters (payroll, urgent payments, etc.).