Field Application Engineer (Santiago de Querétaro)

Responsibilities

• Frequent visits to potential customer site to support pre‑sales activity at a technical level
• Create software that is used for test, demonstration and evaluation purposes to promote the use and sale of LMI products. All software is created within the R&D software design guidelines and in cooperation with the R&D department
• Provide training or product demonstrations to existing and potential customers on LMI's premises or at the customer's premises
• Develop strong relationships with key customer personnel at technical levels
• Log all customer support interactions in LMI's database, ensure these records are updated regularly, and issues are resolved in the quickest time possible
• Produce technical sales materials in cooperation with the sales and marketing departments
• Produce training materials in cooperation with the sales and marketing departments
• Familiarize with all of LMI's processes for sales and marketing and work within and support these processes
• Learn and become proficient in the operation, characteristics and performance of all LMI sensor products
• Support the sales team in preparing for trade shows and attend these shows when necessary
• Continually provide feedback as to how LMI's products or services can be improved to enhance our customer's experience

Qualifications

• Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent
• Minimum 3-4 years of experience in the high technology industry / factory automation industry working on various projects relating to their area of study
• Minimum of 2-3 years customer service experience or equivalent work experience
• Excellent knowledge of tools required by their discipline (Software - Visual Studio [C/C++, C#, VB.NET], Python, Mechanical - Fusion 360, Electronics - Wiring and setup, basic soldering skills) with demonstrated ability in past project accomplishments
• Strong working knowledge of machine vision and automation industry
• Basic knowledge of computer networking, digital image processing and PLC (Allen‑Bradley, Siemens)
• Problem solving skills using a clear understanding of facts and implementation of test plans and solution strategies
• Solid interpersonal skills for proper function in a team environment
• Exceptional verbal and written communication skills
• Self-motivated, have a positive attitude and a results oriented approach to business
• Demonstrated ability to work independently as well as in a team environment
• A valid passport and the ability to travel frequently domestically or internationally.

Why being inclusive is important to us?

At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person's talents and strengths.