Customer Account Coordinator (On site - Andares, Guadalajara)

Customer Account Coord. (On site - Midtown Jalisco, GDL)

Responsible for servicing external and internal customer needs and proactively participating in the operation process.

Junior

• University Degree
• From 1 up to 3 years in a similar role is preferred.

Key activities and general responsibilities

• Receive and process orders/purchase write up
• Follow up in a timely matter on a production-ready date with the supplier.
• Close communication with the team for approvals.
• Support Account Managers / Traders with specific accounts.
• Answer customer inquiries.
• Communicate issues/challenges
• Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
• Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes.

Knowledge required

• Experience in aCustomer Service, and commerce, local logistics environment is preferred
• Proficiency in MS Office.
• Contact Management Systems
• Database software
• Inventory Software
• Order processing systems preferred
• Thrives and works well in tied ambiguous situations and deadline pressures well
• Time management skills
• Willingness to learn.
• Record-keeping, tracking shipping, and data analyses
• High level of initiative/proactivity
• Extremely detail-oriented
• Strong organizational skills and ability to multitask
• Customer service mindset
• Very good verbal and written English communication skill

Hiring details

• Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
• Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
• After anniversary, 1 day to be WFH
• Indefinite contract after training period