Sr. Analyst, Continuous Improvement (San Pedro Tlaquepaque)

Site: Guadalajara

Overview

The PMR Analyst supports the Performance Measurement & Reporting function by maintaining and enhancing operational dashboards and performance metrics used across General Business Services (GBS). This role ensures dashboards remain accurate, reliable, and up-to-date while supporting the development of new reporting solutions that provide business visibility and enable data-driven decision making.

How You’ll Make An Impact

• Maintain and sustain existing Power BI dashboards by ensuring datasets, data models, and visualizations remain accurate, updated, and aligned with current business processes.
• Monitor data refresh processes and troubleshoot data quality issues by coordinating with data owners and technical teams to resolve discrepancies.
• Support the development of new dashboards and reporting solutions using Power BI to address emerging business needs and operational insights.
• Perform data validation and reconciliation to ensure consistency between dashboards, source systems, and operational reports.
• Collaborate with internal stakeholders (HR, Finance, Operations, and Transformation teams) to understand reporting requirements and translate them into visual analytics solutions.
• Assist in improving dashboard usability, navigation, and performance through continuous enhancements and optimization of data models and visual layouts.
• Document metric definitions, data sources, and dashboard logic to support governance and knowledge continuity.
• Support periodic reporting cycles (weekly, monthly, quarterly) by ensuring dashboards reflect the latest data and key performance indicators.

Additional duties as assigned.

Team Dynamics

The PMR team operates as a centralized analytics and reporting function within Global Business Services, supporting multiple business areas including HR, Finance, and Operations.