Analista de Infraestructura y Operaciones

Infrastructure & Operations Analyst
Hybrid Model | Mexico City

Are you passionate about infrastructure technologies and enjoy acting as the bridge between customers, operations and technical teams? If so, this opportunity is for you.

We are looking for an Infrastructure & Operations Analyst who combines solid technical knowledge with strong communication skills. In this role, you will support and administer critical infrastructure environments, collaborate with multiple technical teams, and help deliver an exceptional experience to our customers.

Key Responsibilities:

• Administer and support infrastructure, virtualization, and Microsoft 365 environments, handling escalated incidents and service requests.
• Perform operational activities such as user and access management, account creation and unlocks, license administration, backups, snapshots, and patch deployments.
• Serve as the technical point of contact for customers, understanding their needs, coordinating solutions with internal teams, and managing incidents, requests, and service tickets through timely resolution and communication.
• Collaborate with specialized support teams across different technology towers to resolve complex issues and deliver integrated solutions.
• Identify opportunities to improve operational processes and platform performance while contributing to service excellence.