Support Engineer Ii (Monterrey)

Overview

What you will do:

• Act as product technical liaison between support and development teams.
• Communicate technical product and solution expertise to internal and external customers.
• Exhibit a commitment to customer service while building customer partnerships.
• Expertly utilize support tools (Salesforce, Teams, etc.) to expedite case resolution.
• Follow operational guidelines for interacting with other associates.
• Fully document all case interactions and author Knowledge Base solutions.
• Provide updates and case statuses to customers and management.
• Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration.
• Use customer service, communication and problem‑solving skills to solve inquiries from Blue Yonder customers.
• Work as a support team member to utilize technical skills and product expertise helping to resolve customer product issues.

Qualifications

• Bachelor’s degree in Software Engineering or Computer Science.
• Good SQL knowledge, experience working with PL/SQL and Oracle databases.
• Capable of reading and understanding Unix batch scripting.
• Good communication skills, both in Spanish and English.
• Strong teamwork skills, but also capable of working independently.
• Strong analytical and problem‑solving skills.

Nice to Have

• Programming experience.
• Experience working with Control‑M.
• Knowledge or experience working with Cloud or SaaS environments.

Benefits

• Highly professional environment of top international industry experts.
• Strong investment in employee skill development.
• Excellent development abilities and further growth potential.
• Clear independence and empowerment.
• Permanent job contract.
• Highly competitive salary and benefits package.
• Paid parental leave and holidays.
• Major and minor medical insurance.
• Law benefits and superior benefits.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.