Customer Care/Support Specialist - Latam (Cancún)

About AdriaScan

AdriaScan is an integral provider of passport/ID scanning solutions in travel and hospitality industries. Since founding in ****, we have implemented our solutions for over **** customers across more than 120 countries worldwide. Our solutions are industry standard, and we are an approved supplier of passport/ID scanning solutions for some of the largest hotel groups such as Marriott, Hilton, Accor, and IHG. In line with the company’s success in the global market we are expanding our team.

Duties & Responsibilities

New team member is required to work from office.

As Customer Care/Support Specialist (M/F)

Your primary goal will be to keep track of all company customers and provide them with top‑notch customer service. Primary responsibilities will include:

• Making sure all customers are satisfied with our products
• Providing first level technical support
• Solving problematic customer situations in coordination with other company departments (support, development, sales)
• Keeping customer accounts and information up to date
• Creating weekly reports for management

Required Knowledge, Skills & Experience

• Experience in using Salesforce is an advantage
• Familiarity with MS Office (Word, Excel, Outlook)

Languages

• English (fluent)
• Spanish (fluent)

Please note that the job interview will be conducted in English.

Offer of Benefits to Our Employees

We at AdriaScan are proud of our success and we consider our employees an important part of that success. The following are some of the benefits we offer to our employees:

• Relaxed working atmosphere in fast‑paced growing business
• Possibility of promotion and pay rise based on work results and increased responsibilities