Talent Acquisition Manager

Overview

Position Overview:

The Talent Acquisition Manager serves as the subject-matter expert in all facets of full-cycle talent acquisition and ensures there is a robust and effective recruitment environment that positively impacts new hire retention. Participates and/or leads projects and initiatives to meet the recruitment goals and timelines. Builds and develops excellent working relationships within internal and external stakeholders to develop a thorough understanding of business needs to identify strategies to meet the current and future talent needs of the organization.

Primary Responsibilities

• Provides leadership and vision to the Talent Acquisition teams, by having a continuous improvement mindset, bringing new and effective techniques for candidate sourcing, screening, interviewing, hiring, and retention.
• Collects data and develops metrics from the Company Applicant Tracking Solution and other data points to effectively analyze key recruitment activity to understand and improve recruiting effectiveness.
• Responsible for the coordination of Talent Acquisition at multiple locations.
• Audits site TA teams to ensure compliance with Corporate initiatives, policies and procedures.
• In partnership with Site Human Resources, mentors and develops the TA personnel in the effort to continuously provide a learning environment which promotes excellence and growth.
• Keeps informed about all TA-related legal and regulatory issues that are pertinent to their country and recommends changes to Corporate Human Resources as required.
• Drives communication and teamwork amongst the TA teams to ensure there is continuous and comprehensive feedback from Operations on the quality of candidates.

Qualifications

• Bachelor’s degree in HR Management, Business Administration, or related field.
• At least 7 years of demonstrated progressive responsibility in Talent Acquisition
• At least 5 years of experience in a talent acquisition management or supervisory position
• Demonstrated experience in designing, developing, and implementing Talent Acquisition strategies to meet Company needs
• Previous recruitment experience in a BPO or Call Center environment preferred
• Bilingual in English and Spanish required
• Previous experience leading teams at multiple sites preferred

Benefits

• All benefits required by law
• Life insurance
• Savings plan
• Paid training