Customer Sales Specialist (San Pedro Tlaquepaque)

Position

Customer Sales Specialist

Location

Tlaquepaque, Mexico (Arrow Electronics office)

Job Type

Full time

Work Arrangement

Hybrid: 3 days in office / 2 days work from home

Salary

21,191.67–28,600.00MXN per month

Responsibilities

• Manage the overall account relationship and day‑to‑day sales activities by providing service and support to the assigned customer base.
• Work with internal and external resources to facilitate quoting, demand fulfillment, and troubleshooting of customer requirements.
• Own the Quote to Order processes and order preparation for specified customers; coordinate resources and processing of quotations and set pricing with management.
• Collaborate with supplier contacts and internal departments to resolve pre‑sales and post‑sales issues, proactively notifying customers of changes to delivery status.
• Serve as liaison between the sales team and other functions to resolve returns, invoicing, credit, shipping issues, and other operational matters in a timely manner.
• Provide ongoing sales support activities for the Order to Invoice process, maintaining the Perfect Order Index (POI) and inventory integrity to minimize write‑offs and bill‑backs.

Qualifications

• Typically a 4‑year degree with 2–4years of experience in customer service, sales, buying, planning, or procurement.
• Intermediate knowledge of Microsoft Excel.
• Experience with an ERP system such as Oracle, SAP, or similar.
• Strong work ethic, professional behavior, and proven customer‑service track record.
• Excellent verbal and written communication skills; fluency in English required.

Benefits

• Christmas bonus (30days).
• 40% vacation premium.
• 12 vacation days plus 2 floating days.
• Vision, dental, and life insurance.
• Health care insurance.
• 10% food/pantry vouchers.
• Restaurant vouchers.
• 13% savings fund.
• Access to Arrow's Employee Discount Program.
• On‑site gym and lockers, free for all employees.
• Growth opportunities and more.

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. Please be sure to include all work history on your resume, including temporary employment, contractor work, subsidiaries, and changes in entity legal name.