Tech SME

Role Overview

Partner with Product Owners and DevOps teams to deliver, operate and continuously improve products, services and shared platforms. Translate product outcomes into executable delivery plans (epics, features, stories, enablers). Shape and prioritise backlogs by identifying technical dependencies, risks, constraints and reuse/standardisation opportunities.

Responsibilities

• Deep technical expertise in one or more domains: application/platform, infrastructure, cloud, data, integration, security.
• Strong understanding of the end‑to‑end SDLC (requirements → design → build → test → release → operate).
• Working knowledge of Agile/DevOps, CI/CD, automation, observability and non‑functional requirements.
• Strong risk, controls and security‑by‑design mindset in a regulated environment.
• Proven ability to influence without authority: guide engineers, review designs, set standards.
• Strong production troubleshooting and root‑cause analysis experience through to permanent fix.
• Confident communicator who can explain trade‑offs clearly to technical and non‑technical stakeholders.
• Work with Security, Architecture and Risk partners to ensure AI‑enabled solutions meet regulatory, privacy and data residency expectations.
• Ensure test strategies are implemented across DevOps activities, including test automation, test data management, environments and virtual services.
• Embed security controls into the SDLC and define security testing strategy with Security Specialists and Product Owners.
• Ensure compliance with mandatory/regulatory requirements, risk and control objectives, and technical currency standards.
• Promote strong data standards and high‑quality records in Service Management systems.
• Improve lead time to deploy through engineering best practices and automation across build, test, release and operations.
• Establish a consistent digital engineering environment that reduces variation and improves predictability.
• Ensure resilience and recovery objectives (RTO/RPO where applicable) are met.
• Ensure adherence to Service Management Standards and operational readiness expectations.
• Support cost management by identifying optimisation opportunities and avoiding waste.
• Contribute to consistent DevOps leadership practices, Agile/SAFe ways of working and Technology Practices.

Qualifications

• 3+ years in an IT engineering/technology role with recognised SME responsibility.
• Role‑relevant certifications (AWS, Azure, GCP, Kubernetes, Linux, Networking, Database, Security, Mainframe, AI) or equivalent experience.
• SAFe (where relevant) and ITIL Foundation (helpful for live service).
• Leadership training (useful for coaching and influencing).
• English level B2 or above.
• Strong risk, controls and security‑by‑design mindset in a regulated environment.
• Proven ability to influence without authority and guide engineers.

Benefits

Paid leave package is at the forefront in Mexico, offering generous days for wedding, family care and bereavement. Flexible working arrangements and opportunities for professional development.

Equal Opportunity Employment

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We encourage applications from all suitably qualified persons irrespective of gender, genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, disability, national origin, veteran status and other protected characteristics. We consider all applications based on merit and suitability to the role.

Data Privacy

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.